Content Solutions Manager

hace 2 días


Xico, México Nielsen A tiempo completo

About the Role

We are seeking a seasoned professional to lead our Video Content team as a Manager, Content Solutions. This is a hybrid role that requires a unique blend of leadership, operational management, and technical expertise.

Key Responsibilities

  • Operations Management: Ensure that our Enrichment teams follow standard operating procedures (SOPs), escalation policies, business policies, and delivery timeliness and quality.
  • Leadership: Set the overall direction for the teams, responsible for day-to-day management, planning resources, strategy, scheduling, and coordination of projects, and overseeing the implementation.
  • People Management: Excellent people manager and talent multiplier, promotes positive teamwork and an engaging and motivating work environment.
  • Quality Control: Works closely with the Quality Office to promote and maintain a quality-first mindset in the teams and to support continuous quality improvement.
  • Accountability: Accountable for working with required stakeholder groups to drive and enable change, communicate changes, and manage challenges.

Requirements and Qualifications

  • Excellent professional English language skills.
  • 4+ years of people management experience and/or demonstrate progressive growth as an excellent people manager and talent multiplier.
  • Excellent communication skills.
  • Track record of providing inspirational leadership to international teams and demonstrated leadership skills of shift teams distributed across multiple geographic locations.
  • Four-year degree in a related field (management, psychology, research field of study or comparable course workload in computer science, statistics, behavioral science, market research, business, and people management).
  • Experience dealing with support teams, project teams, and business partners to ensure a close working relationship with the operational teams.
  • Experience in project management.
  • Able to champion the transformation of ideas into realities.
  • Ability to identify problems, determine root cause(s) & make recommendations to resolve with some supervision.
  • Proven experience in promoting best practices and automation opportunities.
  • Strong experience working in content operations and in a multicultural/fast-paced environment with high standards.
  • Experience in change management.
  • Maintains composure when under stress, makes ethical decisions in line with the business values and objectives.
  • Perceived as a leader by others, persuades and negotiates effectively, and focuses on win-win outcomes.
  • Demonstrates Nielsen values.
  • Takes and drives accountability of self and team (behaviors, timelines, etc).
  • Ready to work in a 24/7 operation, including evening, night, and weekend shifts.

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