IT Support Specialist for Corporate Environment
hace 5 días
Company Overview
TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. With global offices worldwide, we foster an environment where employees are valued for their skills, experiences, and unique perspectives.
About the Job
We are seeking an IT Support Engineer to help us grow our IT environment in Los Angeles. This role will be responsible for resolving incidents and finding underlying problems, developing long-term solutions, and collaborating with internal teams to evaluate technical solutions.
Key Responsibilities
- Escalation point for tier 1 & 2 IT support specialists to provide top-notch support for local offices and remote workers
- Site owner for one local office (site operation, move, and changes)
- Manages tasks and projects in a fast-paced environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
- Collaborate and deliver on projects related to corporate computing and software such as A/V, monitoring, and productivity suite
- Develop tools and solutions to increase the operational efficiency of the IT Service management process with a focus on excellent user experience
- Partner with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, and plan and execute the services
- Performing advanced-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services
Requirements
- A minimum of 5 years working in the IT field
- College Degree in Computer Science, Systems Science, and Computer Engineering or 5+ years of relevant discipline
- Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills
- Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS
- Hands-on experience with systems such as VDI, Cloud Print, Anti-Virus, EDR, and related technologies
- Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems
- Familiarity with standard ticketing tools
- Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms
- Strong attention to detail and a high degree of self-motivation and task management skills
- Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas
- Ability to collaborate cross-departmentally to help identify trends and areas of potential improvement in IT services offered to the business and communicate at all levels within the organization
Estimated Salary
$85,000 - $110,000 per year, depending on experience and qualifications.
Benefits
TikTok offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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