IT Support Specialist

hace 4 semanas

Ciudad de México, Ciudad de México IN014 Marsh McLennan Global Services India Private Limited A tiempo completo

Description:

We are a global leader in risk, strategy, and people management, offering consulting and risk management services, insurance brokerage, and insurance program management for various sectors. This role is part of our Marsh team, located in México City.

What can you expect?

  • Be part of a global team, a leader in risk, strategy, and people management.
  • Opportunity to interact with different areas of Marsh and career growth.
  • Internal client management, global exposure.
  • Handling support to various regions, including the US, Canada, and Colombia.
  • Work in a diverse culture and global team that enhances solutions and innovation.

What's in it for you?

  • Hybrid work (home/office).
  • Life Insurance.
  • Major Medical Insurance.
  • Other insurances at preferential rates.
  • Christmas bonus.
  • Saving fund.
  • Additional days off.
  • Among others.

We will count on you to:

  • Investigate, triage, diagnose, and resolve technical application issues reported by clients.
  • Assist in troubleshooting and resolving issues related to Unqork, Java Spring, and REST API.
  • Develop and maintain a deep understanding of our product offerings, including Unqork, Java Spring, and REST API.
  • Help provide application support until tickets are resolved.
  • Formulate proposals for problem resolution and/or improvements.
  • Ensure all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).
  • Support Project Teams ensuring technology-related projects are implemented successfully and on time with minimal impact to the production environment.

What do you need to have?

  • Associate degree or bachelor's degree in a technology-related discipline; or a combination of work experience, education, and training equivalent to a two-year college degree in a technology-related discipline.
  • Minimum of 1 or 2 years related work experience.
  • Good knowledge in Java, Spring, REST API.
  • Knowledge in Unqork (preferred).
  • English proficiency.

What makes you stand out?

  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Experience working with clients, both internal and external, is preferred.

(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy, and people. The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. develops advanced risk, reinsurance, and capital strategies that help clients grow profitably and pursue emerging opportunities. delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement, and investment outcomes, and unlock health and well-being for a changing workforce. serves as a critical strategic, economic, and brand advisor to private sector and governmental clients. For more information, visit , or follow us on and .

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local teams will identify at least one 'anchor day' per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one 'anchor day' per week on which their full team will be together in person.

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