Desktop Support Specialist

hace 1 día

Guadalajara, Jalisco, México Ttec A tiempo completo

Job Summary: We are seeking a highly skilled Desktop Support Specialist to join our team at Ttec. As a Desktop Support Specialist, you will be responsible for providing technical support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades.

Key Responsibilities:

  • Resolve reported desktop problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
  • Act as an escalation point for complex technical and configuration issues.
  • Monitor and maintain desktop compliance, including SCCM Client Health, SEP Anti-Virus, and MS Patch updates.
  • Monitor and maintain site's DHCP IPs, ensuring each client/department has enough IP Pool, VLAN Configuration, and Administration.
  • Assist with implementing discovery, planning, and managing projects.
  • Act as a liaison between other departments and the Site IT group.
  • Work with other IT teams during the development and deployment phase of new desktop images or software projects.

Requirements:

  • Relevant two-year associate or bachelor's degree in Computer Science, Information Technology, or Engineering, or an equivalent combination of education and experience.
  • Superior IT support knowledge is required, including the ability to install, configure, and troubleshoot current desktop operating systems.
  • Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network, and remote administration, software deployment, as well as imaging software and processes.
  • High attention to detail in planning, reporting, and execution of assigned work and must be proactive in resolving issues or developing better work practices.
  • Must be able to work in a fast-paced environment and have good time management skills for daily tasks and projects.
  • Must be able to work flexible hours, rotating schedules, and additional hours as required.
  • Working knowledge is desired in scripting using PowerShell, DOS base, and other command language.
  • Working knowledge in creating/updating documentation (i.e., SOP's, Job Aids, FAQ's, etc.).

  • Junior Desktop Support Specialist

    hace 6 días

    Guadalajara, Jalisco, México Ab Agri A tiempo completo

    Job SummaryWe are seeking a skilled Junior Desktop Support Specialist to join our IT team at AB Agri. As a key member of our team, you will be responsible for providing technical support and assistance to our users, ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesProvide technical support and assistance to users,...

  • Technical Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    {"title": "Technical Support Specialist", "content": "Join Tata Consultancy Services (Tcs) as a Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Tata Consultancy Services (Tcs). As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients,...

  • Desktop Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Buscojobs México A tiempo completo

    Main Responsibilities:To maintain a high level of customer satisfaction by providing efficient and effective support to all customers.To maintain excellent communication skills, both verbal and written, to effectively interact with technical and non-technical colleagues at all levels within the organization.To troubleshoot technical issues related to network...

  • Junior Desktop Support Specialist

    hace 6 días

    Guadalajara, Jalisco, México Ab Agri A tiempo completo

    Job SummaryWe are seeking a skilled Junior Desktop Support Specialist to join our IT team at AB Agri. As a key member of our team, you will be responsible for providing technical support and assistance to our users, ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesProvide technical support and assistance to users,...

  • Technical Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Mphasis A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Mphasis. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.Key ResponsibilitiesLog and manage incidents and service requests,...

  • Desktop Support Associate

    hace 1 día

    Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

    {"h1": "Desktop Support Associate-Helpdesk Job Description", "p": "At NTT DATA, we're seeking a skilled Desktop Support Associate-Helpdesk to join our team in Guadalajara, Mexico. As a key member of our IT support team, you'll provide top-notch technical assistance to our clients, ensuring their hardware and software needs are met.Responsibilities:* Provide...

  • Technical Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Mphasis A tiempo completo

    {"title": "Technical Support Specialist", "description": "\u003Cp\u003E\u003Cstrong\u003EJob Summary\u003C\/strong\u003E\u003C\/p\u003E\u003Cp\u003EWe are seeking a skilled Technical Support Specialist to join our team at Mphasis. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers,...

  • IT Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México Baxter A tiempo completo

    About UsBaxter is a global leader in medical innovation, dedicated to improving healthcare outcomes for millions of patients worldwide. Our mission is to save and sustain lives, and we're committed to making a positive impact on people's lives.Your RoleAs a Analyst, IT-OnSite Support, you'll be part of our IT team, responsible for providing technical support...

  • IT Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México Foxys Computing Services A tiempo completo

    Job Title: IT Support Technician**Job Summary:**We are seeking a highly skilled IT Support Technician to join our team at Foxys Computing Services. As an IT Support Technician, you will be responsible for providing technical support and assistance to our end-users, ensuring that their computing equipment and peripherals are functioning properly.Key...

  • Desktop Support Associate-Helpdesk Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México NTT DATA, Inc. A tiempo completo

    About the RoleWe are seeking a skilled Desktop Support Associate-Helpdesk to join our team at NTT DATA, Inc. in Guadalajara, Mexico.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesOffer advanced technical support for in-house applications and developmentsAnswer technical support calls and escalate to other support groups as...

  • IT Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México Synopsys A tiempo completo

    **Job Summary**We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic technology team at Synopsys. As a key member of our team, you will provide exceptional technical support to our employees across the Americas, ensuring seamless access to our infrastructure and R&D resources.**Key Responsibilities:**Provide technical...

  • Technical Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Vipre Security Group A tiempo completo

    Technical Support SpecialistVIPRE Security GroupJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Escalation and Resolution: Escalate complex technical issues...

  • Desktop Support Specialist

    hace 7 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at NTT DATA, Inc. in a full-time capacity.**Key Responsibilities:**• Provide general L1 support for hardware and MS Office packages• Answer technical support calls, providing and escalating to other support groups as needed• Document troubleshooting steps and detailed descriptions of customer...

  • Technical Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México Ibm A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesAssist with the maintenance and documentation of all facets of reliable, efficient, customer...

  • IT Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México f5 A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Desktop Support Specialist II to join our team at F5. As a key member of our ServiceDesk, you will play a critical role in providing timely and effective support to our staff in Corporate Office and remote locations.Key ResponsibilitiesProvide expert-level support for server hardware, software, and...

  • Technical Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México PSC Industries A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Specialist to fill a key role at PSC Industries. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Escalation and Resolution: Escalate complex technical issues to senior technical staff...

  • IT Infrastructure Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Outploy A tiempo completo

    About OutployOutploy is a dynamic and innovative company seeking a highly skilled IT Infrastructure Specialist to join our team. As an IT Infrastructure Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure.Key Responsibilities• Setup and configure WAN and LAN connectivity, including WatchGuard...

  • Technical Support Specialist II

    hace 1 semana

    Guadalajara, Jalisco, México F5 A tiempo completo

    About the RoleF5 is seeking a highly skilled Technical Support Specialist II to join our team. As a key member of our IT operations, you will be responsible for delivering exceptional technical support to our customers and employees.Key ResponsibilitiesProvide timely and accurate technical support to customers and employees via phone, email, and in-person...

  • IT Support Specialist

    hace 5 días

    Guadalajara, Jalisco, México FlexTal Staffing LLC A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at FlexTal Staffing LLC. As a key member of our technical support team, you will be responsible for providing advanced technical expertise and leadership in managing desktops, laptops, peripherals, telecommunications, system applications, hardware, and network...

  • Technical Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México Vipre Security Group A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Vipre Security Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Elevate complex technical issues to senior technical staff and communicate...