Technical Support Specialist

hace 2 días

Guadalajara, Jalisco, México Mphasis A tiempo completo

{"title": "Technical Support Specialist", "description": "\u003Cp\u003E\u003Cstrong\u003EJob Summary\u003C\/strong\u003E\u003C\/p\u003E\u003Cp\u003EWe are seeking a skilled Technical Support Specialist to join our team at Mphasis. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, resolving technical issues, and ensuring that our customers receive the highest level of service.\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\u003EKey Responsibilities\u003C\/strong\u003E\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003ELogging and Categorization\u003C\/strong\u003E: Log and categorize incidents and service requests, and manage their life cycle as per ITIL guidelines.\u003C\/li\u003E\u003Cli\u003E\u003Cstrong\u003ECommunication\u003C\/strong\u003E: Update users about request status and close requests when users are satisfied with solutions.\u003C\/li\u003E\u003Cli\u003E\u003Cstrong\u003ERemote Desktop Troubleshooting\u003C\/strong\u003E: Troubleshoot technical issues using remote desktop tools.\u003C\/li\u003E\u003Cli\u003E\u003Cstrong\u003EEscalation\u003C\/strong\u003E: Escalate complex incidents or requests to upstream technical groups.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003ERequirements\u003C\/strong\u003E\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003ETechnical Skills\u003C\/strong\u003E: Proficient in MS Office 2013, 2016, and O365, with knowledge of Windows 7 and Windows 10 support for laptops and desktops.\u003C\/li\u003E\u003Cli\u003E\u003Cstrong\u003ECommunication Skills\u003C\/strong\u003E: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and technical teams.\u003C\/li\u003E\u003Cli\u003E\u003Cstrong\u003EBehavioral Skills\u003C\/strong\u003E: Positive attitude, self-motivated, and able to work in a fast-paced environment.\u003C\/li\u003E\u003Cli\u003E\u003Cstrong\u003EQualifications\u003C\/strong\u003E: Preferably A+ Certified.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003EWhat We Offer\u003C\/strong\u003E\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003ECompetitive Salary\u003C\/strong\u003E: $20,000 - $22,000 per month.\u003C\/li\u003E\u003Cli\u003E\u003Cstrong\u003EOpportunities for Growth\u003C\/strong\u003E: Opportunities for career growth and professional development.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003ELocation\u003C\/strong\u003E: Guadalajara, Jal.\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\003EHow to Apply\u003C\/strong\u003E: Please provide your WhatsApp number to best contact you.\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\u003ENote\u003C\/strong\u003E: This is a 24/7 operated service desk that requires working rotating shifts, including weekends.\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\u003ELanguage\u003C\/strong\u003E: English (required).\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\u003EWork Location\u003C\/strong\u003E: In person.\u003C\/p\u003E"}

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