User Experience Researcher and Strategist, Mexico

hace 3 semanas


Ciudad de México, Ciudad de México CI&T Software S.A. A tiempo completo

About Us:

At CI&T Software S.A., we are a team of tech transformation specialists dedicated to supporting large companies in navigating changes in technology and business.

We combine the disruptive power of Artificial Intelligence with human expertise to deliver impact for our clients. With 30 years of experience, 6,000 workers, offices in 10 countries, and talents across 5 continents, we operate in the fields of design, strategy, and engineering for global brands.

Our Mission:

We are looking for a Senior UX Researcher who lives in Mexico and is available to conduct field research and client visits in person. As a user experience expert, you will be responsible for revealing what our users need from our products by conducting research, collaborating with cross-functional teams, and performing usability studies.

Your Responsibilities:

  • Conduct qualitative research methods (e.g., user interviews, focus groups, usability testing) to gather insights on user behaviors and preferences.
  • Utilize quantitative research methods (e.g., surveys, analytics data) to analyze user interactions and trends, translating findings into actionable strategies.
  • Data Analysis and Reporting:
  • Collaborate with data teams to analyze user behavior data and identify trends and patterns.
  • Utilize analytics tools to measure user engagement and assess the impact of design changes on user experience.
  • Strategic Collaboration:
  • Present research findings and strategic recommendations to stakeholders in a clear and compelling manner.
  • Work closely with product managers, designers, and stakeholders to integrate user insights into product strategy and roadmaps.
  • Develop user personas, journey maps, and experience frameworks to guide team efforts.
  • Thought Leadership and Innovation:
  • Stay up-to-date on industry trends, emerging technologies, and best practices in digital marketing and UX research.
  • Foster a culture of user-centered design within the organization by advocating for user needs and insights.
  • Lead workshops and presentations to communicate research findings and foster a user-centered culture within the organization.

Requirements:

  • Solid experience with at least two years as a lead — guiding clients, projects, and people.
  • Demonstrate expert Spanish language skills and have advanced English proficiency.
  • Proficiency in data analysis and visualization tools (e.g., Google Analytics, Tableau, SPSS).
  • Proficiency in testing tools (e.g., Maze) and repository tools (e.g., Notion).

Salary: The estimated annual salary for this position is $120,000-$150,000 based on national averages and job market conditions.

Benefits: We offer a competitive compensation package, including health insurance, retirement plans, and opportunities for professional growth and development.

About the Role:

This is a full-time position requiring a strong understanding of user experience principles and practices. If you are passionate about delivering innovative solutions that meet user needs, we encourage you to apply.



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