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Moncler Sales Associate

hace 2 meses

Ciudad de México, Ciudad de México Moncler Spa A tiempo completo

Job Overview:

We are seeking a highly skilled and customer-focused Sales Associate to join our Moncler team. As a Sales Associate, you will be responsible for delivering exceptional customer service and driving sales growth by building strong relationships with our clients.

Key Responsibilities:

  • Engage with clients in accordance with Moncler's Selling and Service standards
  • Achieve and exceed sales goals and key retail KPIs (Average Dollar Transaction, Units per Transaction, Data Capture, Repurchase Rate, etc.)
  • Develop and foster long-lasting client relationships through engaging conversation and active clientele management
  • Drive business and sales goals by proactively reaching out to existing clients and developing new clients
  • Maintain company merchandise presentation standards
  • Proactively follow-up with customer charge sends, repairs and holds
  • Develop and maintain product knowledge
  • Review and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and to exceed client expectations
  • Support in inventory preparation and execution
  • Partner with all employees in the store to maintain a collaborative work environment
  • Additional responsibilities as assigned

Requirements:

  • Previous experience in luxury retail
  • Proven track record of successful sales generation, building and developing client relations
  • Results-driven and customer-focused
  • Strong communication skills (verbal, in person, via email, SMS, etc.)
  • Strong attention to detail
  • Proficient computer knowledge (MS Word, Excel and Outlook)

About Moncler Spa:

Moncler Spa is a leading luxury fashion brand known for its high-quality outerwear and accessories. We are committed to delivering exceptional customer service and creating a unique shopping experience for our clients.