Moncler Sales Ambassador

hace 2 semanas


Ciudad de México, Ciudad de México Moncler Spa A tiempo completo

Job Overview


As a Client Advisor (Keyholder) at Moncler, you will be responsible for delivering exceptional customer service and driving sales results. This role involves building strong relationships with clients, understanding their needs, and providing personalized solutions to meet their expectations.


Key Responsibilities


• Engage with clients to ensure a seamless shopping experience and embody the MONCLER Sales and Service standards consistently
• Drive and exceed individual sales objectives by providing exceptional customer service and quality of sales
• Contribute to team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
• Supervise the sales floor, acting as CEM and floor manager
• Capture quality client information to understand and meet client needs and build relationships
• Build and develop long-lasting client relationships using the company's clienteling program and initiative
• Attract new clients through appointment selling, follow-up of charge sends/phone sales, and after-sales service
• Act as a Brand Ambassador through networking within the community
• Support and maintain company visual merchandise presentation standards
• Support in inventory preparation and execution
• Work with all store teams to maintain a professional and productive work environment
• Professionally interact with all levels of Management and Corporate representatives

Requirements


• 3-5 years of previous experience in sales roles, in Fashion Luxury/Retail Companies
• Proven excellent client service skills and commercial mindset
• Previous experience in training and coaching people in professional and non-professional contexts
• Ability to drive results through others
• Proficient computer knowledge (MS Word, Excel, and Outlook)
• Fluency and sophistication in local language, proficiency in English, while another language is a plus
• Ability to communicate and analyze business needs/trends with senior leadership
• Ability to work in a fast-moving and dynamic environment
• High flexibility and ability to adapt to different customers
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays


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