Cloud Support Engineer I

hace 16 horas

Ciudad de México, Ciudad de México Amazon A tiempo completo
{"title": "Cloud Support Engineer", "description": "Job Summary

We are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and developing new technical skills.

Key Responsibilities
  • Provide technical support to customers via phone, email, and web/live chat
  • Develop and maintain knowledge of AWS services and features
  • Collaborate with internal teams to improve support-related processes and customer experience
  • Act as a technical expert and provide feedback to internal teams on how to improve our services
  • Continuously learn and develop new technical skills and professional competencies
About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A dynamic and inclusive team culture
  • A comprehensive benefits package
  • Opportunities for career growth and development
  • A flexible work environment
", "lang_code": "en-US"}

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