Cloud Support Engineer I

hace 16 horas

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve our services.

Key Responsibilities
  • Provide advanced troubleshooting and technical support to customers through various contact channels, including telephone, email, and web/live chat.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and trainings.
  • Collaborate with internal AWS teams to improve our services and provide feedback on customer support experiences.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
  • Continuously learn and develop new technical skills and professional competencies.
About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

What We Offer
  • A dynamic and inclusive team culture that values diversity and promotes growth.
  • A flexible work environment that supports work-life balance.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Requirements
  • 1+ year of experience with secure corporate access and communications between users/servers, securing architectures from various attacks and vulnerabilities, and understanding identity access management and cryptography concepts.
  • Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking.
  • Ability to communicate effectively in English (written and spoken) within technical and business settings.
Preferred Qualifications
  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
  • One or more security-related certifications (CISSP, CEH, CISA, CISM, SECURITY+, OSCP, or related).
  • Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE), Center for Internet Security (CIS) Benchmarks), Hardware Security Module (HSM), safeguarding sensitive data and implementing security best practices.
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.

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