Digital Experiences Program Manager

hace 1 día


Veracruz, Veracruz-Llave, México Uber A tiempo completo

### Job Summary

At Uber, we're revolutionizing the way people move around cities. As a Program Manager for Digital Experience, you'll play a critical role in enhancing the support provided to our customers and business partners within Community Operations. Your mission will be to develop impactful digital support experiences, leveraging deep insights into how our products benefit our stakeholders.

### Key Responsibilities

* Manage the program for the LATAM mega-region end-to-end, aligning closely with Uber's strategic objectives.
* Act as the primary contact for the leadership team, providing insights on market dynamics, product performance, program strategy, and execution across markets.
* Champion strong cross-functional teamwork to enable swift and effective adoption of new global products, ensuring the customer's voice is always central to product design.

### Qualifications

* Versatile expertise in technology, program management, and leadership.
* A track record of leading high-visibility projects within large organizations.
* Passionate about enhancing customer experience, backed by a solid technical foundation, exceptional product judgment, and an innovative mindset.
* Excellent communication skills, capable of articulating complex ideas clearly and persuasively.
* Holds a Bachelor's degree in Computer Science, Engineering, or a related field.
* Brings a minimum of 6 years' experience in technology, consulting, operations, or similar agile, project-based environments, showing significant impact.
* Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration.
* Committed to quality, customer-first thinking, and continuous personal and professional development.
* Skilled in data-driven decision-making, with strong analytical and problem-solving abilities.
* Proven track record in operational excellence, project management, and stakeholder management.

### Preferred Qualifications

* MBA or proven business strategy and analytical skills, particularly in data-driven decision-making.
* Experience in Customer Support, Automation, and/or Design Thinking.
* Familiarity with software development principles and flowcharts.
* Basic understanding of Generative AI tools.
* Knowledge of SQL, enabling you to leverage data more effectively in your decision-making process.

### What We Offer

Uber is proud to be an equal opportunity employer, committed to building a diverse environment. We invite applicants from all backgrounds to join us in transforming customer experiences and pushing the boundaries of digital support.



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