Senior Technical Consultant, Enterprise Cloud Services, Monterrey
hace 2 semanas
At SAP, we are building a team of skilled professionals to support our Enterprise Cloud Services. As a Technical Consultant, you will play a crucial role in ensuring the success of our customers by providing expert technical guidance and support.
Key Responsibilities:
- Assess and solve complex technical issues in new or existing customer landscapes.
- Collaborate closely with the team to ensure successful project delivery.
- Provide pre-sales support and lead service delivery based on defined KPIs.
- Build complex SAP landscapes by providing technical expertise and support on all platforms and for latest hardware technologies.
- Plan, set up, implement, and operate SAP technologies achieving ambitious SLA requirements.
- Create proper documentation, define technical operational concepts, and guidelines for implemented SAP landscapes.
- Standardize complex activities and convert them into standards.
- Closely work with architecture teams to define and validate new offerings.
- Install products as per ECS standards.
- Migrate to ECS DC, Azure, AWS, and GCP.
- Cross-platform move of customer landscapes.
- Collaborate with developers and architects to come up with feasible and adaptable solutions.
Requirements:
- Strong analytical, problem-solving, and time management skills.
- Excellent communication skills in English.
- Knowledge of ITIL and project management.
- Minimum 1 year of experience in service management and project management.
- Profound knowledge of SAP NetWeaver and ABAP, with experience in installation of new SAP products on HANA, ASE database, and Linux and Windows operating systems.
- Working knowledge of non-ABAP SAP products, such as XSA, IDM, BOBJ, and OpenText.
- Up to 2 years of experience in installation, upgrade, and migration activities on ABAP and non-ABAP SAP products.
- Working experience/knowledge of hyperscalers like Azure, AWS, and GCP.
- Migration and support project experience involving large enterprises.
About SAP:
SAP is a leading provider of enterprise software and services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and more than 100,000 employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Why SAP?
We believe in unleashing all talent and creating a better and more equitable world. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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