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Client Success Specialist for LATAM

hace 2 meses

Xico, México The Hotels Network A tiempo completo

**About The Hotels Network**

The Hotels Network is a pioneering technology company that provides innovative software solutions for the hospitality industry. Our mission is to help hotel brands increase direct bookings and regain their fair share of online revenue.

**Job Summary**

We are seeking a highly skilled Client Success Specialist for LATAM to join our team based in Mexico. As a key member of our team, you will be responsible for ensuring the success of our clients in the region.

**Key Responsibilities**

  • Account Management: Set up, onboarding, and proactive follow-up with current clients to nurture relationships and ensure excellent coordination with Sales Managers.
  • Analysis and suggestion of new initiatives for hotels to improve direct bookings.
  • Monitor hotel results and data tracking to help hotels make informed decisions.
  • Receive and process client feedback to improve the product.
  • Agile coordination with technical teams and colleagues to improve shared knowledge and facilitate efficiencies.
  • Regular involvement in team meetings and projects to share best practices and bring new ideas.

**Requirements**

  • At least 2 years of experience in customer success roles.
  • A native level of Spanish language and proficient English.
  • Experience in the hospitality industry.
  • Strong technical knowledge and eagerness to learn about software.
  • High IT skills, including web browsing and multi-window navigation.
  • Ability to work with a high degree of autonomy and a hands-on attitude.

**Soft Skills**

  • Excellent communication and presentation skills.
  • Problem-solving skills.
  • Customer-focused approach.
  • Able to work in a fast-paced, international environment with diverse cultures and languages.

**What We Offer**

  • International environment with over 25 nationalities.
  • Hybrid work mode from Ciudad de Mexico.
  • Opportunity to have a real impact on a fast-growing innovative technology company.
  • Continuous internal and external training.
  • Healthy work-life balance with flexible working hours and a remote-friendly work policy.
  • Competitive compensation.