Customer Success Specialist

hace 12 horas


Xico, México Rarible, Inc. A tiempo completo
Join Rarible, Inc. as a Customer Success Specialist

We are seeking a highly motivated and experienced Customer Success Specialist to join our team at Rarible, Inc. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and managing day-to-day customer requests via our ticket system (Zendesk) and social media channels (Discord, Twitter). You will be the main point of contact for customers, and will own customer problems until they are solved, escalating technical problems to the product team when necessary.

Key Responsibilities:
  • Respond to day-to-day customer and community requests via Zendesk and social media channels.
  • Own customer problems until they are solved, and escalate technical problems to the product team when necessary.
  • Manage legal notices of copyright infringement and reporting of fraudulent activity on the platform.
  • Report weekly and monthly activity through analytics and insights reports.
  • Follow monthly and quarterly objectives based on data to improve customer satisfaction.
  • Constantly improve processes in a fast-moving market and start-up environment.
Requirements:
  • Previous experience: 3+ years in a customer care, customer success, or account management role.
  • Outstanding written and verbal skills in English.
  • Knowledge of web3 culture and the NFT market.
  • Deep care for customer experience.
  • Zendesk experience is a plus.

This is a remote position and may contain some shift work - this person should be based in the US or Americas timezone.



  • Xico, México Refinitiv A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Success team, you will play a critical role in ensuring the successful renewal of our customers' contracts.Key Responsibilities:Support Customer Success Managers in operational activities and renewal processCollaborate with customer...


  • Xico, México Tigerconnect A tiempo completo

    About UsTigerConnect is a leading healthcare communication solution that aims to radically improve the way care is delivered. Our mission is to provide a platform that enables seamless communication and collaboration among healthcare teams.Job Title: Customer Success Enablement SpecialistWe are seeking a highly skilled Customer Success Enablement Specialist...


  • Xico, México Sap A tiempo completo

    About the RoleThe Specialist Customer Success Manager plays a critical role in driving business growth and customer satisfaction at SAP. This position involves working closely with customers to understand their business needs and develop tailored solutions to meet those needs.Key ResponsibilitiesDevelop and execute customer success plans to drive business...

  • Customer Success Advocate

    hace 4 semanas


    Xico, México Promote Project A tiempo completo

    Customer Success SpecialistWe are seeking a highly skilled Customer Success Specialist to join our team at Promote Project. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction and delivering exceptional support to our clients.Key Responsibilities:Respond to customer inquiries and requests via Zendesk and...


  • Xico, México Mrb A tiempo completo

    Job Title: Customer SuccessCompany: MRBLocation: Polanco, Miguel Hidalgo, CDMXJob Type: Full-timeSalary: $12,000 netos + Prestaciones de ley + Estabilidad laboralAbout the Role:We are seeking a highly motivated and experienced Customer Success professional to join our team at MRB. As a Customer Success Specialist, you will be responsible for managing and...


  • Xico, México Tigerconnect A tiempo completo

    About the Role:TigerConnect is a leading healthcare communication solution provider that aims to radically improve the way care is delivered. We are seeking a highly skilled Customer Success Operations Specialist to join our team.Key Responsibilities:Design, build, and measure scalable processes, workflows, and automations that enable our Customer Success...


  • Xico, México Outreach A tiempo completo

    About the RoleAt Outreach, we're committed to building a diverse and inclusive team that can drive customer success. As a Customer Success Consultant, you'll play a critical role in guiding our customers throughout their Outreach journey, focusing on removing barriers to product adoption and health.Key ResponsibilitiesDevelop and execute proactive outbound...


  • Xico, México Dresden Partners A tiempo completo

    **About Dresden Partners**:We are a leading consulting firm specializing in recruitment, selection, and personnel management at both national and international levels. Our team acts as a bridge to connect top talent with leading global companies across Mexico, LATAM, and the USA.**Job Summary**:We are seeking a highly skilled Customer Success Specialist to...


  • Xico, México Deliverect A tiempo completo

    About DeliverectDeliverect is a rapidly scaling global SaaS company that revolutionizes technological solutions for the dynamic foodservice and retail sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business.Omnichannel InnovationOur omnichannel solution serves as the driving force behind...


  • Xico, México Check Point Software Technologies Ltd. A tiempo completo

    {"title": "Customer Success Specialist", "description": "**About the Role**:We are seeking a highly skilled Customer Success Specialist to join our Infinity team. As a key member of our customer-facing team, you will be responsible for ensuring the successful implementation and ongoing management of our Infinity accounts.**Key Responsibilities**:Manage and...


  • Xico, México Clara A tiempo completo

    {"h1": "Customer Success Specialist at Clara", "p": "At Clara, we're revolutionizing spend management in Latin America. As a Customer Success Specialist, you'll be the key to unlocking our clients' financial potential.Your mission will be to develop and maintain strong relationships with our clients, positioning Clara as the go-to spend management solution....

  • Client Success Specialist

    hace 4 semanas


    Xico, México Factorial Hr A tiempo completo

    About Factorial HRFactorial HR is a leading provider of Human Resources software solutions, dedicated to helping small and medium-sized businesses automate HR workflows, centralize people data, and make informed business decisions.Our MissionWe strive to empower businesses to achieve their full potential by providing innovative HR solutions that drive...


  • Xico, México Deuna A tiempo completo

    About UsDEUNA is a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM by addressing customer conversion, payment acceptance, and fraud prevention challenges with a single integration. With $30M USD Series A funding, we operate in 5 LATAM countries and seek exceptional talent to drive our success.Job DescriptionWe are looking for a...


  • Xico, México Fairplay A tiempo completo

    {"About us": "Fairplay is a technology-based financing platform that empowers entrepreneurs to grow their businesses with flexible, fast, and friendly products. Our vision is to create innovative financial and technological solutions that accelerate entrepreneurs' competitive capabilities. We aim to provide access to growth capital for thousands of SMEs in...


  • Xico, México Rarible, Inc. A tiempo completo

    About the Role:Rarible, Inc. is seeking a highly skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and managing day-to-day customer requests via our ticket system and social media channels.Key Responsibilities:Respond to day-to-day customer and community requests...

  • Client Success Specialist

    hace 4 semanas


    Xico, México The International Business Hub A tiempo completo

    **About The International Business Hub**The International Business Hub is a leading technology company providing innovative software solutions for the hospitality industry. Our mission is to help hotel brands increase direct bookings and regain their fair share of online revenue.**Job Summary**We are seeking a highly motivated and experienced Client Success...


  • Xico, México Jumpcloud A tiempo completo

    About JumpCloudJumpCloud is a leading provider of cloud-based identity and access management solutions. Our platform helps IT teams and Managed Service Providers (MSPs) centralize management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models.We're a remote-first company, with a team of dedicated...


  • Xico, México Dilitrust A tiempo completo

    Customer Success RepresentativeAt DiliTrust, we're on a mission to revolutionize the way legal departments work. As a Customer Success Representative, you'll play a critical role in ensuring our clients achieve their goals and get the most out of our products.About the RoleWe're looking for a highly motivated and results-driven individual to join our...

  • Customer Success Advocate

    hace 4 semanas


    Xico, México Gigamon A tiempo completo

    About GigamonGigamon, a certified Great Place to Work, empowers the world's leading organizations to run fast, stay secure, and innovate. Our elastic visibility and analytics fabric closes the cloud visibility gap, enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire hybrid cloud network,...

  • Customer Success Manager

    hace 4 semanas


    Xico, México Mindbody A tiempo completo

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Mindbody. As a key member of our Customer Success Team, you will be responsible for ensuring our small and medium-sized business (SMB) customers achieve their desired outcomes with our software.Key ResponsibilitiesDrive software adoption and optimization for new...