Customer Success Consultant

hace 2 semanas


Xico, México Jobs For Humanity A tiempo completo

**Unlock Your Potential with Nielsen**

At Jobs For Humanity, we're partnering with Nielsen to revolutionize the employment ecosystem. We're committed to creating an inclusive and just environment where individuals from all walks of life can thrive.

As a Customer Success Specialist, you'll become part of a community that values career growth and partnership. You'll have the opportunity to embark on new initiatives, explore fresh approaches, and take the lead in driving innovation.

This role requires an in-person training program, with the possibility of transitioning to a hybrid or fully remote model. Our Nielsen office in Mexico City is a hub for collaboration and growth.

**Key Responsibilities:**

  • Support and drive value for Nielsen broadcast, cable, digital, streaming, and consumer data and products
  • Conduct onboarding and training, reporting features, and translate data results into marketing and sales solutions
  • Develop and implement customized learning sessions/materials to address specific client business needs
  • Synthesize data trends to offer proactive recommendations on best performance platforms
  • Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data
  • Build deep relationships and demonstrate consultative account management skills with clients
  • Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data & products
  • Track activities via Salesforce to provide key performance indicators
  • Monitor account health, adoption, and customer satisfaction through feedback solicitation and interface usage tracking
  • Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen's position in the marketplace and achieve goals

**Requirements:**

  • Bachelor's degree
  • 1.5+ years professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development, or professional training
  • Experience with Nielsen products and data preferred
  • Ability to handle and prioritize multiple demands and projects simultaneously
  • Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials
  • Advanced English and Spanish level

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