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Order Management Specialist
hace 2 meses
We are seeking an experienced Order Management Representative to join our team at Arista Networks. This role will be responsible for processing orders from our North and South America based customers, ensuring timely and accurate shipping logistics, and providing exceptional customer service.
Key Responsibilities- Process purchase orders received from Arista's partners and end-customers, and produce commensurate Arista Sales Orders.
- Ensure proper and accurate shipping logistics, including tracking and resolving any issues that may arise.
- Review and interpret contractual terms and conditions to ensure accuracy and adherence to existing agreements.
- Collaborate with Sales team to understand customer issues and situations, and develop solutions to meet their needs.
- Develop and maintain a thorough understanding of our channel sales model, direct sales model, and partner with distributors and resellers to drive business growth.
- Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing.
- Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years.
- Must have attention to detail, excellent organizational skills, and ability to work proactively with minimal supervision.
- Must have demonstrated ability to work independently as well as in a team environment, with excellent customer service skills and a strong orientation towards helping customers.
- Must thrive in a results-driven environment, with excellent oral and written communication skills, and strong computer proficiency.
- Strong working knowledge of Microsoft Office applications and previous experience is desired.