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Operations Support Specialist

hace 2 meses

Gral Escobedo, Nuevo León, México Celestica A tiempo completo
Job Summary

Celestica is seeking a highly skilled Operations Support Specialist to join our team. As a key member of our customer focus team, you will act as an interface between customers and our team, ensuring seamless communication and issue resolution.

Key Responsibilities
  • Participate in customer focus team meetings and act as a liaison between customers and the team.
  • Receive, review, and monitor the status of customer orders, ensuring timely delivery and resolution of issues.
  • Collaborate with internal and external customers to identify and resolve issues affecting product delivery.
  • Communicate customer requirements and issues in production meetings, ensuring effective issue resolution.
  • Research and coordinate resolution of issues related to material, forecast, EDI transmission, and production problems.
  • Maintain records of issues, complaints, and corrective action requests for reporting purposes.
  • Enter data into databases to ensure root cause analysis and issue closure.
  • Troubleshoot return issues and develop performance reports and measurements for internal staff.
  • Track and resolve issues and discrepancies related to monthly management reports.
  • Analyze issues and problems to determine trends and prepare reports on open order status, placements, on-time delivery, return metrics, inventory, and buffer stock status.
  • Assist in the preparation of new product, qualification, and service quotes, and track project and billing status.
Requirements
  • Knowledge of manufacturing processes, schedules, and logistics.
  • Knowledge of business issues associated with manufacturing.
  • Knowledge of customer contracts and terms.
  • Excellent customer contact, negotiation, and problem-resolution skills.
  • Good presentation, database management, and computer skills.
  • Ability to enter detailed data from source documents into various databases with speed and accuracy.
  • Ability to manage multiple, detailed projects to a successful end while working under tight deadlines.
  • Ability to communicate effectively with a wide variety of internal and external customers.
Working Conditions

This role is performed in a normal office environment, requiring extended periods of sitting and sustained visual concentration on a computer monitor or numbers and other detailed data. Repetitive manual movements are frequently required.

Education and Experience

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.