Client Experience Team Lead

hace 3 semanas


Ciudad de México, Ciudad de México S&P Global, Inc. A tiempo completo
About the Role:

S&P Global, Inc. is seeking a skilled Client Experience Team Lead to join our team in Mexico City.

The ideal candidate will have strong communication skills and experience in financial services, preferably in a client-facing support role.

The salary for this position is approximately $60,000-$80,000 per year, depending on qualifications and experience.

Job Description:

We provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum.

As a Client Service specialist, you will work collaboratively with a wide cross-section of teams within S&P DJI including index production, sales, product management, marketing, and technology.

Your responsibilities will include working directly with clients via phone and email, responding to inquiries, working with subject matter experts on complex queries, and troubleshooting client issues.

You will also be responsible for drawing insights from client interactions and communicating them effectively to appropriate internal teams.

Required Skills and Qualifications:

  • Bachelor's degree in Finance, Economics, or related field
  • Proven proficiency in English
  • Experience in financial services, preferably in a client-facing support role
  • Demonstrable experience using Excel
  • An independent self-starter with strong writing skills
  • Flexibility to modify regular shifts based on needs of coverage

Benefits:

  • Health & wellness programs
  • Flexible downtime
  • Continuous learning opportunities
  • Investment in your future through competitive pay and retirement planning
  • Family-friendly perks

About Us:

S&P Global, Inc. is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.



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