CX Team Lead for French Market Expansion

hace 1 semana


Ciudad de México, Ciudad de México Factorial HR A tiempo completo

We are seeking a seasoned CX professional to spearhead our French Customer Experience team. As a Team Lead, you will report directly to the Manager of Customer Experience France and collaborate with Area Managers to drive customer satisfaction across all touchpoints.

This role requires a strategic thinker who can develop and implement innovative strategies to maximize customer retention, upselling opportunities, and revenue growth. You will lead a dedicated team of Account Managers, fostering a culture of high performance, excellence, and achievement of set targets.

Key responsibilities include:



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