IT Technology Services Senior Specialist

hace 2 días


Ciudad de México, Ciudad de México SAP A tiempo completo

About the Role

We are seeking a highly skilled IT Technology Services Senior Specialist to join our team at SAP. As a key member of our Microsoft 365 Apps team, you will be responsible for providing 3rd level application support for core M365 Office Apps on Windows, Mac, and mobile platforms.

Key Responsibilities

  • Manage the application lifecycle, including triggering new package requests, patches, and customizations through GPO's & cloud policies.
  • Document solutions and provide workarounds, as well as knowledge transfer to other teams.
  • Handle escalations to the vendor and coordinate with senior management.
  • Align with the Security & Data Privacy teams, as well as Social Partners here at SAP.
  • Participate in planning, testing, and implementing M365 Copilot.
  • Work towards sustained adoption and productivity gains within the company.

Requirements

  • A bachelor's degree in computer science, information technology, or engineering.
  • More than 3 years of IT experience with a minimum of 2 years in application packaging and deployment services.
  • Good knowledge of managing core Microsoft 365 Office Apps across all major platforms, preferably with knowledge in PowerShell scripting.
  • Good knowledge of the rest of the M365 suite, like SharePoint Online, Teams, Power Platform, etc.
  • An individual with a robust innovative spirit & critical thinking skill, adept at learning swiftly and fueled by a passion for technology.
  • An excellent communicator, who is comfortable collaborating both 1:1, as well as presenting to a wider audience.

About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide.

Our Culture

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.



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