IT Operations Specialist

hace 2 semanas

Ciudad de México, Ciudad de México Nestle Operational Services Worldwide SA A tiempo completo

About Nestle Operational Services Worldwide SA

We are a team of IT professionals from diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company in the world. We innovate every day through forward-looking technologies to create opportunities for our digital challenges with our consumers, customers, and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

Position Overview

Location: Global
Stream: IT Platforms
Type of Contract: Permanent
Functional Group: (J)

Job Summary

The IT Operations Specialist is responsible for day-to-day delivery of operational activities and coordination of Data Center/Computer rooms and Facilities infrastructure. This role will be responsible for organizing and managing compliance periodic reviews, metrics, control points, and monitoring actions.

  • Deliver End-to-End Secure and Compliant Data Center / Computer Room LATAM & NA through Agile practices.
  • Support the assessment and drive Facilities critical infrastructure implementations and improvements in availability of Remote Site Computer Rooms.
  • Perform capacity planning, monitoring, Compliance Assessments, and end of life replacements as required.
  • Assist in documenting IT computer rooms procedures, equipment inventory, and maintenance schedules.

Key Responsibilities

  • Execute the Compliance KPIs Dashboard ensuring ISMS health, providing support to all activities related to Controls, Findings, Remediation plans, and Metrics.
  • Ensure the delivery of Planning and execution of IT FACILITIES CAPEX: alignment with Market IT FRM/finance/procurement areas, check point controls, status reports, escalations, and etc.
  • Ensure the Planning and execution of IT FACILITIES OPEX: alignment with finance/procurement areas, check point controls, status reports, etc.
  • Execute elaboration and negotiation of RFP's for preventive/corrective maintenance contracts on IT FACILITIES equipment.
  • Execute Purchase Orders coordination with Markets (creation request, follow-up, budget)
  • Support IS/IT strategic service partners provide the required level of service, system performance, and functionality required to meet business commitments.
  • Support the relationship with suppliers for on-going daily operation and Markets.
  • Support Planning and coordination of yearly obsolescence replacement in all sites.

Required Profile

  • Bachelor's degree in business (IT management), engineering, or IT.
  • Managing cultural diversity: respect for various cultures and understanding how to work with a variety of cultures in the most effective way.
  • Good contract management and negotiation skills.
  • 2+ years of experience supporting preventive maintenance to mission-critical data center / computer room infrastructure (Diesel Generators, UPS, HVAC, Fire Suppression, Access Control, Copper/Fiber Cabling Technologies, etc.).
  • 2+ years of Data Center / Computer Room Assessment, Design, and project management experience.
  • 2+ years of demonstrated experience working with Building Construction General Contractors and Low Voltage Cabling Vendors.
  • Experience with Agile Framework using Azure DevOps, Jira, or related tools.
  • 3+ years of Demonstrated knowledge of CAPEX / OPEX planning and execution.
  • Experience with hybrid Datacenter environments and Datacenter infrastructure.
  • Experience with Power BI, Power Apps.
  • REQUIRED: experience with Orion Monitoring Tools, Building Automation Systems, and Ccure 9000 Access Control.
  • Project and Product Management knowledge.
  • Experience in effective communication at different levels in the organisation.

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