Global Operations Efficiency Specialist
hace 2 semanas
Why Work at Lenovo
">We are a global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on delivering Smarter Technology for All, we have built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
This transformation together with our world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.
Description and Requirements
As a Global Operations Efficiency Specialist, you will be the liaison between Customer, Support teams, and Service Operations to support new service offerings enablement, development, and continuity.
- Report and analysis of key metrics to improve operational efficiency
- Analyze quotes from vendors to support operation, driving innovation and cost reduction
- Apply data analytics to analyze and report on key performance metrics
- Analyze actual performance versus plans to explain any underlying variances in detail
- Work with extended WW team to manage the operation
- Coordinate change request management between Customer and Lenovo
- Create and submit RMA application from the customer
- Communicate directly with customer for invoices and credit issues
- Monitor and manage performance of reverse center and timely movement and inbound of parts to Reverse vendor
- Report to management and vendors the KPI's associated with the operation
- Report performance trends and actions for continuous improvement to reduce and avoid lead times
- Lead expansions into other countries in Latin America
Basic Requirements
We are looking for someone who dreads redundancy and loves problem-solving. If you have:
- Bachelor's degree or above
- 3-5 years working experience in supply chain related positions
- Knowledge of logistics operations (domestic and international)
- Ability to work cross-functionally in an international environment
- Fluent in English (verbal and writing) mandatory; this role reports to USA
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as veteran, and basis of disability or any other federal, state, or local protected class.
Estimated Salary: $80,000 - $110,000 per year
Additional Locations
Mexico - Distrito Federal - MEXICO CITY, Mexico
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