Technical Solutions Architect

hace 1 mes


Xico, México Zendesk, Inc. A tiempo completo

**About the Role

We are looking for a skilled Technical Solutions Architect to join our team at Zendesk, Inc. in Mexico City or Mexico State. This is an exciting opportunity to work on cutting-edge technical solutions and collaborate with a talented team of professionals.

About You

  • You have 3+ years of experience in system, technical, or solution architecture.
  • You are proficient with various architectures, including Web, Enterprise, and SaaS, as well as methodologies.
  • You have strong instincts and can interface seamlessly with senior-level executives.
  • You possess excellent communication, interpersonal, and writing skills.
  • You are passionate about customer service and its transformative potential for businesses.
  • You have strong organizational skills with the ability to multitask effectively.
  • You are capable of delivering consulting services both onsite and remotely.
  • You are willing and able to travel domestically and internationally as needed.

Job Responsibilities

  • You will deeply understand the customer's use-case by asking insightful questions, capturing the business problem, and designing a successful Zendesk solution.
  • You will lead or participate in design and configuration sessions and workshops with customers and partners.
  • You will produce Technical Design Documents, Technical Guidance Documents, and custom application or integration Specification Documents for Zendesk.
  • You will collaborate with Zendesk Developers and Quality Assurance Analysts to support the development, testing, and defect resolution of custom solutions.

What We Offer

  • We offer a competitive salary of **$80,000 - $110,000 per year**, depending on your experience and qualifications.
  • We provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • We offer flexible working hours and remote work options.
  • We provide opportunities for professional growth and development.

About Us

Zendesk, Inc. is a leading provider of customer service software. We help businesses deliver exceptional customer experiences through our platform.

Location

This role is based in Mexico City or Mexico State. You must be physically located in one of these locations and plan to work from there.



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