Technical Support Specialist
hace 19 horas
We are a global technology leader, committed to delivering innovative solutions that empower our customers to succeed. Our mission is to create a smarter future for all, and we're looking for talented individuals to join our team.
As a leading provider of PCs, servers, storage, and software, we're dedicated to helping our customers achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're seeking a skilled Technical Support Specialist to join our Infrastructure Solutions Group.
Job SummaryWe're seeking a highly motivated and experienced Technical Support Specialist to join our team. As a key member of our Infrastructure Solutions Group, you'll be responsible for providing top-notch technical support to our customers. You'll work closely with our engineering teams to resolve complex technical issues, and collaborate with our customers to ensure their needs are met.
This is an exciting opportunity to join a dynamic team and contribute to the success of our customers. If you're a technical expert with a passion for customer service, we encourage you to apply.
Key Responsibilities- Provide technical support to customers via phone, email, and chat.
- Collaborate with engineering teams to resolve complex technical issues.
- Work closely with customers to understand their needs and provide solutions.
- Develop and maintain technical knowledge to stay up-to-date with industry trends.
- Participate in training and development programs to enhance skills and knowledge.
To be successful in this role, you'll need:
3+ years of experience in a technical support role.Strong technical knowledge of infrastructure solutions, including networking, storage, and operating systems.Excellent communication and problem-solving skills.Ability to work in a fast-paced environment and prioritize tasks effectively.We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply.
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