IT Application Support Specialist

hace 1 día


Xico, México Fleetcor Technologies, Inc. A tiempo completo

About the Role

Fleetcor Technologies, Inc. is seeking a highly skilled IT Application Support Specialist to join our team. As an IT Application Support Specialist, you will be responsible for providing first and second level support for customer and employee facing applications.

Key Responsibilities

  • Troubleshoot application support requests directly with employees and indirectly for external customers
  • Coordinate with Subject Matter Experts (SMEs) and/or Application owners (Tier 3) to escalate issues if they cannot be resolved in Tiers 1 or 2
  • Monitor system logs, alerts, job failures and act on these immediately to provide a timely resolution
  • Troubleshoot production incidents and help with remediation
  • Participate in planned and unplanned maintenance of applications and infrastructure to validate normal functions
  • Support non-production environments
  • Provide business-requested support for customer configurations, application settings, and data changes
  • Work with third-party vendors as necessary to resolve incidents and problems
  • Generate reports using basic MSSQL skills
  • Document and review solutions to common problems and contribute to developing solutions for the same
  • Create and maintain resolution documentation in Service Knowledge Management system

Requirements

  • The ability to prioritize tasks and respond with a sense of urgency
  • Timely and constant communication to the Customer is critical for this role
  • Effectively communicate both verbally and in written form to all levels of staff
  • Work in an effective, consistent manner, maintaining quality assurance and compliance with established directives, policy, and best practices
  • Strong analytic skills and ability to apply critical thinking and a methodical approach to problem identification and resolution
  • Experience supporting and managing business applications
  • Ability to work independently or in a team environment
  • High attention to detail, process oriented, and ability to understand business and technology impact
  • Strong sense of ownership and thoroughness, with the ability to grasp new concepts quickly

  • IT Support Specialist

    hace 7 días


    Xico, México Didi Global A tiempo completo

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Didi Global. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.Key ResponsibilitiesInstall and update software, hardware, and peripherals.Operate computer systems and devices required for...

  • IT Support Specialist

    hace 1 semana


    Xico, México Quattris Global A tiempo completo

    Job Summary:Quattris Global is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for installing and troubleshooting IT hardware and software devices.Key Responsibilities:Install and configure IT hardware and software devices Troubleshoot technical issues and resolve problems in a...

  • IT Support Specialist

    hace 7 días


    Xico, México Icon Plc A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Icon Plc. As an IT Support Specialist, you will be responsible for providing technical support to our clinical systems, ensuring seamless operation and optimal performance.Key ResponsibilitiesProvide remote and in-person support to users of our clinical systems,...

  • IT Support Specialist

    hace 7 horas


    Xico, México Wood Mackenzie A tiempo completo

    {"**Job Title:** IT Specialist**About the Role:**At Wood Mackenzie, we are seeking a highly skilled IT Specialist to join our Technology team. As an IT Specialist, you will be responsible for providing first-level support to our users, maintaining a high quality of service, and driving process excellence in our business.**Key Responsibilities:*** Provide...


  • Xico, México Citi A tiempo completo

    Job SummaryThe Application Support Specialist provides technical and business support for users of Citi Applications. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the business succeed.Key ResponsibilitiesPerform start of day checks, continuous monitoring, and regional...


  • Xico, México Avantor A tiempo completo

    About the RoleAvantor is seeking a highly skilled and experienced IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide first-level technical support to employees via...

  • IT Support Specialist

    hace 2 días


    Xico, México Flexis A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Flexis. As an IT Support Specialist, you will be responsible for providing technical guidance, assistance, and coordination to our clients on a wide range of IT issues.Key ResponsibilitiesProvide remote technical support to clients on PC, MAC, Office 365, and...

  • IT Support Specialist

    hace 1 semana


    Xico, México Connectingology A tiempo completo

    **Job Summary**Connectingology is seeking a highly skilled and customer-focused IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing expert technical solutions to our customers' technology problems.**Key Responsibilities**Provide superior customer service and technical support to customers via...

  • IT Support Specialist

    hace 1 semana


    Xico, México Earnin A tiempo completo

    About EarninEarnin is a pioneering fintech company that specializes in providing earned wage access solutions to individuals living paycheck to paycheck. Our mission is to deliver real-time financial flexibility through innovative products that cater to the unique needs of our community members.Our StoryWe've been at the forefront of earned wage access since...


  • Xico, México Icodde A tiempo completo

    Icodde is seeking a skilled Application Support Specialist to join our team in a hybrid role.About the JobWe are looking for a talented individual to work with our team in risk, strategy, and people. The successful candidate will be responsible for providing foresight and bringing in efficiencies to our current processes.Key ResponsibilitiesManage...


  • Xico, México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity as Application Support Specialist, you will:Drive Business ExcellenceContinuously improve service delivery and innovation in productivity, software quality, and reliability, including meeting/exceeding Service Level Agreements (SLAs).Monitor and analyze key business operational and technical metrics to inform strategic...


  • Xico, México Carter'S A tiempo completo

    Job SummaryCarter's is seeking a highly skilled and experienced IT Support Specialist to join our Store Support team. As a key member of our team, you will be responsible for delivering exceptional support to our users in our stores, ensuring a seamless and efficient experience.Key ResponsibilitiesProvide first and second-level technical support for all...


  • Xico, México Refinitiv A tiempo completo

    About the RoleIn this opportunity as a Lead Application Support Specialist, you will:Provide Technical Leadership to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market.Respond to Incidents and Escalations to provide leadership and communication, and find issues, design, test and implement solutions...


  • Xico, México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly skilled Finance Application Support Specialist to join our team at Thomson Reuters. As a key member of our Service Management team, you will play a critical role in delivering world-class support for Corporate Services Finance.Key Responsibilities:Drive continual service improvement and innovation in productivity,...


  • Xico, México Zf Friedrichshafen Ag A tiempo completo

    About ZF Friedrichshafen AGZF Friedrichshafen AG is a global technology company that supplies systems for passenger cars, commercial vehicles, and industrial technology, enabling the next generation of mobility. Our company enables vehicles to see, think, and act. In the four technological domains of vehicle motion control, integrated safety, automated...


  • Xico, México Carter'S A tiempo completo

    Job SummaryCarter's is seeking a highly skilled and experienced IT Support Specialist to join our Store Support team. As a key member of our team, you will be responsible for delivering exceptional support to our users in our stores, ensuring that all technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide first and second-level...

  • IT Support Specialist

    hace 2 días


    Xico, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at The Ritz-Carlton Mexico City. As a key member of our Information Technology department, you will be responsible for planning and coordinating the installation, maintenance, and enhancement of our technology infrastructure.Key ResponsibilitiesPlan and coordinate the installation,...

  • IT Support Specialist

    hace 2 días


    Xico, México Stori Card - Mx A tiempo completo

    About Stori Card - MxStori Card - Mx is a leading financial technology company dedicated to democratizing credit access for underbanked consumers in Latin America. With a strong presence in Mexico and a global team, we strive to provide innovative financial solutions that empower individuals and communities.About the RoleThe IT Support Specialist will play a...


  • Xico, México Infor Inc. A tiempo completo

    Job Summary:The Product Support Specialist for Infor Inc. provides application and technical support to customers, answering complex questions on function and usage of the product via remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support...

  • IT Support Specialist

    hace 1 semana


    Xico, México Spin Master Ltd A tiempo completo

    Job DescriptionSpin Master Ltd is seeking a highly skilled and experienced IT Support Specialist to join our team. As a Field Support Technician, you will be responsible for providing technical support to our employees and customers, ensuring that our systems and networks are running smoothly and efficiently.Key Responsibilities:Hardware and Software...