Client Rate Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Oec Group A tiempo completo

**About the Role**

OEC Group is seeking a skilled Client Rate Support Specialist to join our team. In this role, you will be responsible for performing data entry and data maintenance for clients' quoted rates in our system to ensure accurate billing automation.

**Key Responsibilities**

  • Create, maintain, and enter data on a regular basis to ensure that our system has the clients' updated rates.
  • Coordinate with account executives and sales support teams to ensure accurate information is being provided.
  • Generate reports for internal use to pinpoint certain changes needed for specific customers.
  • Maintain Excel reports to keep track of the company's overall KPI for certain tasks.
  • Provide insight to other departments/teams on how the system is linked to billing functions.
  • Help troubleshoot internal documents for shipment cost/revenue.
  • Maintain and take ownership of the account's billing/charging SOP based on account executives' needs and their agreement with clients.
  • Provide support to sales and sales support teams for fixing outdated data and making sure each client is up to date with the latest billing regulations for shipping.
  • Audit accounts on a regular basis to ensure information matches on different platforms.
  • Work with different departments to ensure the system is functioning properly for special case scenarios.

**Requirements**

  • Associate's degree preferred and 1-5 years of experience related to sales support and/or account management in a B2B setting.
  • Must have basic knowledge of pricing and sales procedures in order to generate accurate reports.

**Perks and Benefits**

  • Full Health Insurance Premium (Medical and Dental)
  • Vacation Days
  • Personal Days
  • Floating Days
  • Monthly Food Vouchers
  • Annual performance reviews with the opportunity for annual salary adjustment and annual end-of-year bonus

**Company Culture**

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team-building activities.

**OEC Group is an Equal Opportunity Employer.**



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