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Help Desk Coordinator 2 Specialist

hace 1 mes

Guadalajara, Jalisco, México Sanmina A tiempo completo

Job Summary

Sanmina is seeking a skilled Help Desk Coordinator 2 to provide technical customer support and account administration for our tools.

Key Responsibilities

  • Deliver technical customer support via phone, chat, and email in English and Spanish.
  • Analyze call or email content to determine if an incident needs to be logged and dispatched to the corresponding support group.
  • Perform account administration for various tools.

Requirements

  • Bachelor's degree in Computer Information Systems, Engineering, Technician, Computer Applications, or equivalent.
  • Experience in call center or customer service environments.
  • Strong troubleshooting skills and basic knowledge of printers, PC hardware, and software.
  • Excellent communication and time management skills.
  • English proficiency (80% spoken and written).

Preferred Qualifications

  • Account administration experience.
  • Exposure to Oracle database.