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Banquet Operations Manager

hace 2 meses

Xico, México Accor Hotels A tiempo completo

Job Summary

The Banquet Manager is responsible for the organization, planning, and directing of overall daily banquet event operations and administration of the department. This position is accountable for the profitability and revenue generation of the department.

Key Responsibilities

  • Banquet Operations
    • Take charge of banquet event operations
    • Conduct daily briefings to ensure all pertinent information is well received by team members
    • Attend pre-function meetings with event organizers, disseminate information, and changes to colleagues and relevant departments
    • Ensure setup is in accordance with guests' requirements based on Banquet Event Order or Change Log
    • Communicate regularly to all team members regarding guest feedback, satisfaction, and dissatisfaction received
    • Ensure team members with direct guest contact possess good product knowledge
    • Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
    • Check and ensure all operating supplies are well stocked and sufficient to run operation
    • Plan the manning allocation/work assignment per Banquet event
    • Implement appropriate and effective measures to keep costs and expenses within budget
    • Supervise the maintenance of service standards during banquet service operations
    • Engage and obtain guests' feedback during operations to ensure satisfaction
    • Handle guests' complaints and comments tactfully and efficiently
  • Team Management
    • Interview, select, and recruit Banquet employees
    • Ensure new hire induction and required trainings are completed within three months of employment
    • Provide training to team members and casual labor on all aspects of banquet operations according to the requirements in the department's Standards
    • Observe, coach, motivate, and counsel team, performs staff appraisals/disciplinary actions if required
    • Maintain department communication logbook and update notice board
  • Other Responsibilities
    • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets, and hotel services/features
    • Be well-versed in hotel fire & life safety/emergency procedures
    • Attend all briefings, meetings, and trainings as assigned by management
    • Report for duty on time wearing clean and complete uniform at all times
    • Maintain a high standard of personal appearance and hygiene at all times
    • Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical Issues in the Job

Maintain highest standards and quality of services in banquet operation to meet and exceed budgeted revenue targets and guests' expectation/VOG target.

Qualifications

Knowledge and Experience

  • Diploma in Hospitality Management/Food & Beverage preferred
  • Additional certification(s) in Food & Beverage will be an advantage
  • Minimum 5 years of relevant experience in a similar capacity

Competencies

  • Strong leadership, interpersonal, and training skills
  • Good communication and customer contact skills
  • Service-oriented with an eye for details
  • Ability to work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times

Additional Information

Possess skills of leadership, developing, strategic thinking, problem solver. Excellent communication. Results and service-oriented with an eye for details. Ability to multi-task, work well in stressful & high-pressure situations. A team player & builder. A motivator & self-starter. Well-presented and always professionally groomed.