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L2 Technical Support Specialist
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Job Summary
We are seeking a highly skilled L2 Technical Support Specialist to join our team at NTT Data. As a key member of our technical support team, you will be responsible for providing expert-level support for complex technical issues.
Key Responsibilities
- Provide in-depth technical support for L2 issues, including detailed analysis and code fixes.
- Work on supporting product servers and clients on cutting-edge platforms.
- Contribute to our continuous improvement and continuous delivery processes.
- Collaborate effectively with other team members to resolve technical issues.
- Provide technical feedback and support to development teams.
- Perform detailed root cause analysis (RCA) of issues in production and implement corrective actions.
Requirements
- Strong technical skills, including knowledge of Unix, SQL, and scripting languages.
- Experience working with cutting-edge platforms and technologies.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
Benefits
- Negotiable salary.
- 12% of base salary in grocery tickets.
- Saving fund.
- 30 days of Christmas bonus.
- 50% vacation bonus.
- Medical insurance (you and your family).
- Life insurance.
- Permanent home office.
About NTT Data
NTT Data Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
