Restaurant Account Liaison
hace 3 semanas
About This Role
We're looking for a Restaurant Account Liaison to join our team. As a key member of our client success organization, you will be responsible for delivering exceptional customer experiences to our restaurant partners. You will work closely with our sales and services teams to ensure seamless onboarding, training, and ongoing support of our restaurant clients.
Key Responsibilities
- Customize and install the OpenTable software system at restaurant locations, including product configuration to meet individual client needs.
- Provide initial and follow-up training to restaurant staff on the use of OpenTable.
- Assist restaurant management with program configuration to optimize reservation flow.
- Cultivate and build relationships with restaurant clients to serve as a trusted advisor.
- Complete detailed report templates on installations for technical support staff.
- Identify sales opportunities to upsell marketing assets to restaurants.
- Track weekly meeting activity in Salesforce.
- Act as an advocate for restaurant clients and resolve cross-functional issues.
Requirements
To be successful in this role, you will need:
- Account management or equivalent experience in a restaurant or hospitality environment.
- Validated customer service skills.
- Ability to work across multiple departments to take on problems and achieve results.
- Keen understanding of economic and industry drivers and their implications on the restaurant business.
- Ability to manage objections and comfortable with a consultative sales approach.
About OpenTable
OpenTable is part of Booking Holdings, Inc., an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.
Why Join Us?
At OpenTable, we're passionate about delivering exceptional customer experiences. We're committed to creating a workplace that reflects the diverse communities we serve and fosters a culture of inclusion and belonging.
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