Customer Service Liaison

hace 1 mes


Xico, México Optiworks, Inc. A tiempo completo
Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Optiworks, Inc. As a key member of our customer-facing team, you will be responsible for managing customer orders, generating invoices, and collaborating with various departments to ensure seamless order fulfillment.

Responsibilities:

  • Manage customer orders from receipt to completion, ensuring timely and accurate processing.
  • Generate and send customer invoices, taking into account any applicable discounts or promotions.
  • Collaborate with Production, Planning, and Shipping teams to ensure efficient order fulfillment and resolve any issues that may arise.
  • Develop and run reports to track sales, shipping, and delivery performance, as well as inventory levels and customer account information.

Qualifications:

  • Bachelor's Degree in a relevant field, preferably with experience in ERP systems and SAP.
  • Knowledge of IATF 16949:2016 and proven skills with MS Office programs, particularly Excel.
  • Strong PC proficiency and excellent communication skills.

About Us: Optiworks, Inc. is a U.S.-headquartered manufacturer of interconnect products with global operations. We value integrity, innovation, and collaboration, and offer competitive compensation and benefits, including a bonus plan linked to performance.


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