Support Coordinator
hace 4 días
About this opportunity:
We are seeking a highly skilled Support Coordinator to join our team at Ericsson. As a key player in managing, administering, and optimizing our customer support tools, you will be responsible for performance reporting, process management, and contract management. You will also serve as the primary contact point for emergency customer service requests, using your skill and experience to validate contracts, establish communication channels, assemble emergency response teams, initiate tickets, and provide vital language assistance.
Key responsibilities:
- Keep customer installed base, license information, and network configuration data updated in CS tools.
- Manage Emergency Registration and Data Collection, including assembling recovery teams.
- Initiate emergency notifications and set up necessary communication channels.
- Maintain local customer support delivery content, both web and online tools.
- Oversee user administration in CS tools and sites.
- Contribute to the specification of local objectives and key results and performance management reporting.
Requirements:
- Process and Tools Management.
- Change and Improvement Management.
- Risk management.
- CS Ways of Working and Tools Competency.
- Trade Compliance.
- Knowledge Sharing and Collaboration Skills.
- EH processes, tools.
- Performance management / controlling.
- Customer Support Service Delivery Process Model.
Why join Ericsson?
At Ericsson, you will have the opportunity to use your skills and imagination to push the boundaries of what's possible. You will be challenged, but you won't be alone. You will be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
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