Collections Specialist

hace 1 día


Aguascalientes, Aguascalientes, México Nr Finance Services A tiempo completo

Job Summary

We are seeking a highly skilled and motivated Collections Specialist to join our team at Nr Finance Services. As a Collections Specialist, you will be responsible for negotiating resolutions for accounts that are 5-59 days past due, providing exceptional customer service, and maintaining high standards of delinquency percentages and clearance ratios.

Key Responsibilities

  • Stay available to receive and make outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that benefit both the company and the customer.
  • Research and find solutions for customer disputes, questions, and concerns related to account status.
  • Maintain standard delinquency percentages and clearance ratios for individual portfolios, achieving high scores on Quality Assurance phone monitors.
  • Analyze delinquent accounts for appropriate action and make recommendations to the Supervisor.

Requirements

  • High school diploma required; BA degree preferred.
  • Knowledge of collections techniques, business practices, and related state and federal regulations.
  • MS Office intermediate.
  • Fluent English.
  • Availability to work 48 hours per week.

Competencies

  • Action Oriented.
  • Dealing With Ambiguity.
  • Conflict Management.
  • Customer Focus.
  • Decision Quality.
  • Interpersonal Skills.

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