Collections Specialist
hace 1 día
Job Summary
We are seeking a highly skilled and motivated Collections Specialist to join our team at Nr Finance Services. As a Collections Specialist, you will be responsible for negotiating resolutions for accounts that are 5-59 days past due, providing exceptional customer service, and maintaining high standards of delinquency percentages and clearance ratios.
Key Responsibilities
- Stay available to receive and make outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that benefit both the company and the customer.
- Research and find solutions for customer disputes, questions, and concerns related to account status.
- Maintain standard delinquency percentages and clearance ratios for individual portfolios, achieving high scores on Quality Assurance phone monitors.
- Analyze delinquent accounts for appropriate action and make recommendations to the Supervisor.
Requirements
- High school diploma required; BA degree preferred.
- Knowledge of collections techniques, business practices, and related state and federal regulations.
- MS Office intermediate.
- Fluent English.
- Availability to work 48 hours per week.
Competencies
- Action Oriented.
- Dealing With Ambiguity.
- Conflict Management.
- Customer Focus.
- Decision Quality.
- Interpersonal Skills.
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