Global Operations and HR Strategist

hace 2 semanas

Xico, México Webflow A tiempo completo
About Webflow

At Webflow, our mission is to empower individuals with the tools they need to build a better web. As a leader in visual development platforms, we strive to make it possible for people to create powerful websites without writing code.

We are looking for an experienced Global Operations and HR Strategist to help drive operational efficiency and contribute to delivering exceptional experiences for our global workforce. This role will be integral to the day-to-day operations of processing employee lifecycle requests and transitions in Workday, contributing to successful People projects and initiatives, providing tier 1 support and supporting compliance audits across the People team.

About the Role

This position will be based remotely from Mexico City, working full-time as part of a permanent role. The salary range for this position is approximately MXN 408,300 - MXN 537,000 (figures cited below are in Mexican pesos and pertain to workers in Mexico).

Please note that please confirm the pay zone for your specific location with your recruiter.

Key Responsibilities
  • Employee Lifecycle: Support Weflow team members by processing employee lifecycle transactions, including Onboarding, verifications of employment, contingent worker processing, system updates, and business process transactions in Workday.
  • People Ticketing: Own the initial intake process for People Ticketing, including reviewing, assigning, and resolving help tickets. Provide Tier 1 Support and ensure inquiries are handled promptly, escalating more complex tickets as needed.
  • Audits: Adhere to the AuditExcellence program by conducting scheduled compliance, departmental, and operational audits, ensuring data integrity across People systems. Regularly review audit processes and proactively recommend updates.
  • Project Management: Lead small to medium-sized People Operations projects from initiation to completion, including team collaboration, project timelines, communication, change management, and ensuring deadlines are met.
  • Global Operations Support: Support Webflow's global expansion by assisting in the People Ops processes involved in establishing new entities. Support international team member processes with global vendors and maintain accurate knowledge base and country-specific policy-related documentation for international processes.
  • Process Improvement: Support People Operations Manager in reviewing business processes and recommending and supporting improvements. Ensure updates to processes are fully documented and communicated to applicable stakeholders.
  • People Projects & Initiatives: Contribute to various People team initiatives, working cross-functionally to deliver solutions that enhance the employee experience.
About You

To be considered for this role, you should possess at least 2 years of experience in People Operations or a related field. A Bachelor's degree in Human Resources, Business Administration, or a related field, is preferred.

Additional requirements include a foundational understanding of HR policies, compliance requirements, and People Operations best practices, making thoughtful decisions with this knowledge.

You should also have proficiency in Workday HRIS, with at least one year of experience processing Workday transactions.

Intermediate skills in Google Suite (Docs, Sheets, and Slides) and Excel, along with Atlassian products (Confluence and Jira), are highly valued.

Excellent documentation and organizational and time-management skills, with the ability to manage multiple tasks simultaneously, are essential.

Strong communication skills, both written and verbal, with a heavy emphasis on attention to detail, are required.

Ability to work independently while also collaborating effectively with cross-functional teams is necessary.

What We're Looking For

We're seeking someone who is passionate about identifying gaps and noticing the small things, finds solutions where others see challenges, and takes pride in continuous improvement.

The ideal candidate will be process-improvement-minded, with the goal of reducing operational friction, and able to turn ideas into action swiftly, never missing a detail.

They should also be able to build positive, collaborative relationships with stakeholders.

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