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Field Account Manager

hace 2 meses

Xico, México Lexisnexis Risk Solutions A tiempo completo

Job Summary

The Field Account Manager is a sales position responsible for Customer Relationship and Retention for LexisNexis Risk Solutions products and solutions in an assigned territory or industry-specific vertical. This role will be responsible for identifying upsell and cross-sell opportunities of existing Customers, working with the Sales and Professional Services Team to bring deal to closure as well as monitoring accounts for renewals.

Key Responsibilities

  • Responsible for Customer relationship and retention
  • Proactive selling and retention of products to existing customers in order to achieve and exceed established sales revenue and other performance targets
  • Conducting appropriate consultative selling processes including product demonstrations, presentations and tender responses
  • Retain and grow key services within existing customer base
  • Actively monitor Customers for renewal
  • Engage with Customers to limit cancellations
  • Create and provide usage reports to customers
  • Facilitate document translations as needed
  • Liaise with internal teams to resolve customer issues
  • Assist Customers with Account Payment activities such as completion of Tax Withholding paperwork and basic invoice queries
  • For select products only – Perform model calibrations at level 1 to ensure best performance and escalate to Decision Science at level 2 as needed. Support Implementation Projects.

Qualifications

  • Required level of education: BS / BA or equivalent
  • Ability to close a sale
  • Work experience in a professional sales environment is desirable
  • Strong organizational, time management and forecasting skills
  • Understanding of professional research process and having the ability to quickly develop an in-depth understanding of LexisNexis Risk Management products and solutions, and how they apply to the customer's needs
  • Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
  • Able to work as part of a team, accomplishing mutual team goals
  • SalesForce knowledge is a plus

About LexisNexis Risk Solutions

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form.