Operations Support Specialist

hace 2 meses


Metepec, México Citi A tiempo completo
Job Description

Citi is seeking an Operations Support Specialist to join our team. This role is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.

Key Responsibilities:

  • Identify, analyze, and solve key issues of assigned areas and deliver supporting documents to corresponding areas
  • Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, and provide constant and clear communication regarding local policies and processes
  • Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
  • Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates
  • Monitor requirements related to compliance with Corporate Policies
  • Monitor and implement corrective actions derived from MCA reviews and other control entities

Requirements:

  • 2-5 years of relevant experience
  • Proficient in Microsoft Office
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to work in a fast-paced and changing environment
  • Ability to analyze data and solve problems
  • Proven organizational and time management skills

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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