Senior Operations Support Associate
hace 1 mes
Citi seeks a highly skilled and motivated Senior Operations Support Associate to join our team. This role plays a critical part in providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
Key Responsibilities:
- Identify, analyze, and resolve key issues in assigned areas and deliver supporting documents to corresponding teams.
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard.
- Ensure efficiency and client satisfaction by executing and monitoring processes and data.
- Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates.
- Monitor requirements related to compliance with Corporate Policies.
- Fulfill clients' necessities while providing an exceptional client experience.
Requirements:
- 2-5 years of relevant experience.
- Proficient in Microsoft Office.
- Consistent written and verbal communication skills.
- Ability to work in fast-paced and changing environments.
- Analytical skills and problem-solving abilities.
- Proven organizational and time management skills.
Bachelor's degree/University degree or equivalent experience is required. The estimated salary for this role is $70,000 - $90,000 per year, depending on location and qualifications.
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