Senior Operations Support Associate

hace 1 mes


Metepec, México Citi A tiempo completo

Citi seeks a highly skilled and motivated Senior Operations Support Associate to join our team. This role plays a critical part in providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities:

  • Identify, analyze, and resolve key issues in assigned areas and deliver supporting documents to corresponding teams.
  • Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard.
  • Ensure efficiency and client satisfaction by executing and monitoring processes and data.
  • Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates.
  • Monitor requirements related to compliance with Corporate Policies.
  • Fulfill clients' necessities while providing an exceptional client experience.

Requirements:

  • 2-5 years of relevant experience.
  • Proficient in Microsoft Office.
  • Consistent written and verbal communication skills.
  • Ability to work in fast-paced and changing environments.
  • Analytical skills and problem-solving abilities.
  • Proven organizational and time management skills.

Bachelor's degree/University degree or equivalent experience is required. The estimated salary for this role is $70,000 - $90,000 per year, depending on location and qualifications.



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