Business Operations Specialist

hace 2 semanas


Metepec, México Citi A tiempo completo

Citi is an equal opportunity and affirmative action employer. We are seeking a highly skilled Business Operations Specialist to join our team in a full-time capacity.

As a Business Operations Specialist, you will be responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. You will also serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
  • Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
  • Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
  • Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates
  • Monitor requirements related to compliance with Corporate Policies
  • Monitor and implement corrective actions derived from MCA reviews and other control entities
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

  • 2-5 years of relevant experience
  • Proficient in Microsoft Office
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to work in fast pace and changing environment
  • Ability to analyze data and solve problems
  • Proven organizational and time management skills

Education:

  • Bachelor's degree/University degree or equivalent experience

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. This role requires a strong understanding of business operations and excellent communication skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional client experiences, we encourage you to apply.



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