Network Support Specialist
hace 1 semana
About the Role
We're seeking a skilled Network Support Specialist to join our team at Cisco. As a Network Support Specialist, you will be responsible for providing timely and effective support to our customers and internal teams, working with cross-functional teams to document problem definitions, troubleshooting procedures, and resolution steps.
Key Responsibilities
- Timely interaction with customers and internal teams requesting support via online-chat, email, and phone
- Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
- Take ownership of customer support forum and keep information current on best practices with ThousandEyes
- Active participation in 24x7 Support Coverage model
- Identify process & workflows ripe for improvement or automation
Requirements
- A standout 'customer first' attitude
- Bachelor's degree in Computer Science or a related field, or equivalent working experience
- At least 2 years working in a customer-facing role
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.)
- Experience with Cloud/SaaS software products is highly desirable
- Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies, and VoIP
- Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen
- Working knowledge in security - authentication, permissions, SSO
- Knowledge of one computer language and programming (Java, Python, XML, RESTAPI) frameworks desirable
- Experience with the administration of Linux-based Operations Systems a plus
- Experience in technical writing is a plus
- Ability to prioritize & complete tasks in a timely fashion
- Ability to communicate clearly and concisely to technical and non-technical users
- Proven troubleshooting and problem-solving skills
About Cisco
Cisco is a global technology leader that has been shaping the future of the internet for over 30 years. We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can thrive. We believe that everyone has something to offer, and we are looking for talented individuals who share our passion for innovation and customer satisfaction.
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