Network Support Specialist

hace 1 semana


Ciudad de México, Ciudad de México Cisco A tiempo completo

About the Role

We're seeking a skilled Network Support Specialist to join our team at Cisco. As a Network Support Specialist, you will be responsible for providing timely and effective support to our customers and internal teams, working with cross-functional teams to document problem definitions, troubleshooting procedures, and resolution steps.

Key Responsibilities

  • Timely interaction with customers and internal teams requesting support via online-chat, email, and phone
  • Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
  • Take ownership of customer support forum and keep information current on best practices with ThousandEyes
  • Active participation in 24x7 Support Coverage model
  • Identify process & workflows ripe for improvement or automation

Requirements

  • A standout 'customer first' attitude
  • Bachelor's degree in Computer Science or a related field, or equivalent working experience
  • At least 2 years working in a customer-facing role
  • Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.)
  • Experience with Cloud/SaaS software products is highly desirable
  • Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies, and VoIP
  • Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen
  • Working knowledge in security - authentication, permissions, SSO
  • Knowledge of one computer language and programming (Java, Python, XML, RESTAPI) frameworks desirable
  • Experience with the administration of Linux-based Operations Systems a plus
  • Experience in technical writing is a plus
  • Ability to prioritize & complete tasks in a timely fashion
  • Ability to communicate clearly and concisely to technical and non-technical users
  • Proven troubleshooting and problem-solving skills

About Cisco

Cisco is a global technology leader that has been shaping the future of the internet for over 30 years. We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can thrive. We believe that everyone has something to offer, and we are looking for talented individuals who share our passion for innovation and customer satisfaction.



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