Business Operations Analyst

hace 7 días


Xico, México Citi A tiempo completo
About the Role

Citi is seeking a highly skilled Business Operations Analyst to join our team. As a key member of our Release Management team, you will be responsible for ensuring the smooth execution of our business operations.

Key Responsibilities
  • Interface with global teams to review and manage Release Management operations
  • Review and analyze risks and issues related to project and maintenance releases
  • Analyze potential conflicts and determine potential risks associated with releases
  • Escalate critical issues to senior levels
  • Make decisions on corrective or mitigating actions related to project and maintenance releases
  • Analyze information provided by Release Managers from various business lines on projects, incidents, and maintenance
  • Track releases in control towers during weekend release windows
  • Generate monthly release closures
  • Generate the Release Management portfolio
  • Generate Release Management metrics
  • Administer the Release Management SharePoint
  • Review and control release changes during release windows
  • Generate Release Management process materials and training
  • Develop reports on project and maintenance releases
  • Develop reports on implemented changes
  • Analyze and develop processes or re-engineer them
Requirements
  • Strong communication skills
  • Ability to influence and build relationships with team members and stakeholders
  • High-level analytical and problem-solving skills
  • Ability to resolve conflicts or urgent situations in a timely manner
  • Experience working with remote teams
Education

Bachelor's Degree or equivalent experience in Engineering or related field

Preferred Qualifications
  • Master's degree in related field
  • Certifications related to Office tools and project management
Language

English (100% proficiency)

Tools and Technologies
  • Microsoft Office (Excel, PowerPoint, Word, Access)
  • SharePoint
  • Project management tools (PTS, Jira, Confluence)
Job Family

Business Strategy, Management & Administration

Job Family Group

Business Administration

Time Type

Full-time



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