Restaurant Operations Analyst
hace 2 meses
At SpotOn, we're dedicated to helping restaurants and small businesses thrive with innovative payment and software solutions. Our team is passionate about delivering exceptional customer experiences and driving business growth.
We're seeking a skilled Restaurant Management Analyst to join our customer service team. As a key member of our team, you'll play a vital role in providing top-notch support to our clients.
Key Responsibilities:
- Respond to customer inquiries and resolve their concerns in a timely and professional manner.
- Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
- Document all customer interactions and transactions in our database system.
- Meet and exceed performance objectives, including customer satisfaction, call resolution, and quality assurance metrics.
- Stay up-to-date on SpotOn products, services, and policies.
- Perform other duties as assigned by supervisor or manager.
Requirements:
- Advanced English language skills (C1 level).
- 1-3 years of experience in a customer service environment.
- Experience in banking, finance, payments, or related customer service industries.
- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting.
- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
Benefits:
- Competitive base salary.
- Performance bonus.
- Food vouchers.
- Law benefits.
- SGMM.
- Visual Insurance.
- Dental Insurance.
- Life Insurance.
- Flexible work arrangements.
- Development & career plan.
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