Cloud Licensing Support Specialist

hace 4 semanas


Xico, México Softwareone A tiempo completo

Job Function: Cloud Marketplace Delivery

Why SoftwareONE?:

The role:

**Key Responsibilities**

The Pre-Sales Licensing Support (Cloud) Analyst is responsible for managing pre-sales operations tasks. This role is crucial to ensuring SoftwareONE maintains a high level of customer experience by providing cloud publisher expertise and enabling the sales team to focus on core selling activities.

**Key Responsibilities**

The Associate will provide guidance to the sales team and customers on the on-boarding process, along with complete knowledge solutions around programs in hyperscalers (Microsoft, AWS, Google).

**Key Responsibilities**

- Understanding business of hyperscalers programs (Microsoft, AWS, Google) & supporting Global Subsidiaries and customers with required knowledge
- Supporting sales team and customers by resolving their pain points with deep understanding of programs during commercial onboarding
- Responsible for supporting existing accounts with their quoting needs for specific publishers
- Consolidating customer contracts with customers to optimize their pricing and renewal dates
- Publisher specific Opportunity Management - contacting customers to actively consult them on renewals
- Management of open customer requests
- Drive resolution of escalations by working with customers, publishers and other internal departments
- Facilitate the credit and rebill process with operations specialists and finance

**Requirements**

**Experience**

- Previous experiences in similar position or working experiences in similar roles is an advantage

**Knowledge**

- Fluent in English with excellent command over grammar
- Excellent interpersonal, verbal and written communication, analytical are also required.
- Publisher Knowledge on Microsoft, AWS or Google (preferable).

**Personality**

- Able to identify the right query - demonstrate effective comprehension skills and paraphrasing skills
- Display active listening and ask the right questions if in doubt or probe if need clarity
- Demonstrate customer centric mindset
- Ensure to follow up on your commitment by providing a timely update to customers



  • Xico, México Content+Cloud A tiempo completo

    **Expand Your Expertise with Content+Cloud**We're seeking a skilled Technical Support Specialist to join our team and help us deliver exceptional 2nd line tech support to our clients.As a Technical Support Specialist, you'll be part of a multi-lingual team supporting clients across the globe, with a focus on providing remote support for offices in Spain,...

  • Cloud Licensing Expert

    hace 21 horas


    Xico, México Softwareone A tiempo completo

    **About SoftwareONE**We are a leading global provider of end-to-end software and cloud solutions. Our mission is to enable businesses to embrace digital transformation with confidence.**Job Summary**The Cloud Licensing Expert will play a key role in ensuring the success of our customers by providing expert guidance on cloud licensing operations.**Key...

  • Cloud Support Specialist

    hace 4 semanas


    Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo

    As a Cloud Support Specialist at Amazon Web Services Mexico S. De R.L. De C.V., you will have the opportunity to work with cutting-edge cloud computing technologies and gain hands-on experience with AWS services.Key Responsibilities:Gaining experience with AWS cloud services, including EC2, load balancers, and S3 storage solutionsCollaborating with AWS...


  • Xico, México Ericsson A tiempo completo

    Key ResponsibilitiesAs a Cloud Domain Support Specialist at Ericsson, you will be responsible for handling Customer Service Requests (CSRs) related to Cloud technologies. You will participate in emergency support handling, perform remote and on-site troubleshooting in real customer networks and labs, and lead all aspects of CSR investigations and corrective...


  • Xico, México Acronis A tiempo completo

    Cloud Support SpecialistAcronis is a world leader in cyber protection, empowering individuals with cutting-edge technology to monitor, control, and protect data that businesses and lives depend on. We are seeking a Cloud Software Support Specialist to join our mission in creating a #CyberFit future.Key Responsibilities:Support MSPs, partners, and customers...


  • Xico, México Content+Cloud A tiempo completo

    OverviewWe are seeking a skilled Help Desk Technical Specialist to join our team at Content+Cloud. This role requires an individual with strong technical expertise and excellent communication skills to provide remote support to offices in Spain, LATAM, and the US.


  • Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completo

    We are seeking a highly skilled Cloud Support Engineer Specialist to join our team at Amazon Web Services Mexico S. De R.L. De C.V. - C68.About the RoleThis is an exciting opportunity for an experienced professional with a strong background in cloud computing and customer support. As a Cloud Support Engineer, you will be responsible for providing top-notch...


  • Xico, México Capgemini A tiempo completo

    Job SummaryWe are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team at Capgemini. As a Cloud Infrastructure Support Specialist, you will be responsible for managing and optimizing our cloud infrastructure, ensuring it runs smoothly and efficiently.Key ResponsibilitiesManage and optimize cloud infrastructure resources,...


  • Xico, México Techunting A tiempo completo

    **Company Overview:** Techunting is a leading technology company that provides innovative solutions to its clients. We are currently seeking a highly skilled Cloud Infrastructure Support Specialist to join our team.**Estimated Salary:** $80,000 - $110,000 per year.**Job Description:Primary ResponsibilitiesProvide 24x7 support for cloud technologies including...


  • Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. De R.L. De C.V. - C68. As a Cloud Support Associate, you will play a critical role in providing exceptional support to our customers, helping them to succeed in the cloud.Key ResponsibilitiesDrive initiatives to improve support-related...


  • Xico, México Techunting A tiempo completo

    Main Responsibilities:As a Cloud Infrastructure Support Specialist at Techunting, you will be responsible for the administration and support of OCI cloud infrastructure services, as well as potentially for AWS, GCP, and Azure. This includes managing OCI cloud portals and optionally other portals for Azure, AWS, GCP, and OCI. You will also be responsible for...


  • Xico, México Outscal Technologies A tiempo completo

    About UsWe accelerate digital transformation for businesses worldwide, leveraging Google Cloud's cutting-edge technology.**Job Summary**An exciting opportunity to join our team as a Cloud Infrastructure Support Specialist has arisen. You will be responsible for providing expert technical support to our customers, utilizing your knowledge of cloud computing...

  • Cloud Support Specialist

    hace 3 semanas


    Xico, México Amazon A tiempo completo

    About the RoleWe are seeking a highly motivated and technically skilled Cloud Support Associate to join our team at Amazon. As a Cloud Support Associate, you will be responsible for providing exceptional technical support to our customers, leveraging your knowledge of cloud-based technologies to resolve complex issues and improve the overall customer...


  • Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Optimization Specialist to join our team at Amazon Web Services Mexico S. De R.L. De C.V. As a Cloud Optimization Specialist, you will be responsible for helping our customers optimize their cloud spend and improve their overall cloud adoption strategy.Key Responsibilities:Collaborate with customers to...


  • Xico, México Capgemini A tiempo completo

    **Job Summary**Capgemini is seeking a skilled Cloud Native Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for managing virtual machine instances, storage, and network supporting customer workloads in our AWS public clouds.**Key Responsibilities**Manage virtual machine instances, storage, and...

  • Cloud Support Specialist

    hace 1 semana


    Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo

    Cloud Support Engineer - Amazon Web ServicesAbout the RoleThis position plays a pivotal role in supporting our customers' success by leveraging cloud technologies. As a Cloud Support Engineer, you will serve as an expert ambassador for AWS products, empowering our customers to scale their impact globally.Job ResponsibilitiesDrive initiatives that enhance...


  • Xico, México Google A tiempo completo

    About the RoleWe are seeking a skilled Cloud Transformation Specialist to join our team at Google. As a Cloud Transformation Specialist, you will play a key role in helping customers successfully adopt Google Cloud products.Key ResponsibilitiesAccelerate customer adoption of Google Cloud by leading the implementation journey.Provide technical guidance and...


  • Xico, México Grupo Andrea A tiempo completo

    About the Role: As a Cloud Infrastructure Specialist at {company}, you will be responsible for designing and implementing scalable cloud infrastructure solutions to support the growth of our business. This role will require you to work closely with our development team to ensure seamless integration of cloud services.Key Responsibilities:Design and implement...


  • Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly motivated and skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. De R.L. De C.V. - C68.Job SummaryThis is an excellent opportunity for someone who is passionate about cloud computing and wants to work with cutting-edge technologies. As a Cloud Support Associate, you will be responsible for...


  • Xico, México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced enterprise support specialist to join our team at Amazon Music. As a key member of our Region Flexibility team, you will play a critical role in ensuring the scalability and reliability of our cloud services.