Cloud Licensing Support Specialist
hace 4 semanas
Job Function: Cloud Marketplace Delivery
Why SoftwareONE?:
The role:
**Key Responsibilities**
The Pre-Sales Licensing Support (Cloud) Analyst is responsible for managing pre-sales operations tasks. This role is crucial to ensuring SoftwareONE maintains a high level of customer experience by providing cloud publisher expertise and enabling the sales team to focus on core selling activities.
**Key Responsibilities**
The Associate will provide guidance to the sales team and customers on the on-boarding process, along with complete knowledge solutions around programs in hyperscalers (Microsoft, AWS, Google).
**Key Responsibilities**
- Understanding business of hyperscalers programs (Microsoft, AWS, Google) & supporting Global Subsidiaries and customers with required knowledge
- Supporting sales team and customers by resolving their pain points with deep understanding of programs during commercial onboarding
- Responsible for supporting existing accounts with their quoting needs for specific publishers
- Consolidating customer contracts with customers to optimize their pricing and renewal dates
- Publisher specific Opportunity Management - contacting customers to actively consult them on renewals
- Management of open customer requests
- Drive resolution of escalations by working with customers, publishers and other internal departments
- Facilitate the credit and rebill process with operations specialists and finance
**Requirements**
**Experience**
- Previous experiences in similar position or working experiences in similar roles is an advantage
**Knowledge**
- Fluent in English with excellent command over grammar
- Excellent interpersonal, verbal and written communication, analytical are also required.
- Publisher Knowledge on Microsoft, AWS or Google (preferable).
**Personality**
- Able to identify the right query - demonstrate effective comprehension skills and paraphrasing skills
- Display active listening and ask the right questions if in doubt or probe if need clarity
- Demonstrate customer centric mindset
- Ensure to follow up on your commitment by providing a timely update to customers
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