Customer Service Representative

hace 5 días


Tijuana, Baja California, México Allstate A tiempo completo

At Allstate, we're driven by a passion to help our customers achieve peace of mind through innovative insurance solutions. This pursuit requires talented professionals like you to join our team and take on the challenge of delivering exceptional customer experiences.

The role of Customer Service Associate III is an exciting opportunity to make a meaningful impact in the lives of our customers. As part of our customer service team, you will be responsible for handling a wide range of inquiries, from moderate to complex, related to various types of policies and billing inquiries. Your primary goal will be to resolve these concerns efficiently, accurately, and professionally, while documenting customer requests and completing changes to policies as needed.

To excel in this role, you'll need to possess excellent communication skills, both written and verbal, and be able to empathize with customers who may be experiencing challenges or concerns. You'll also need to stay up-to-date on new marketing campaigns and initiatives to provide informed responses to related inquiries. Additionally, your working knowledge of insurance policies and processes will enable you to handle requests regarding customer documentation and explain it clearly to customers.

In this role, you will have the opportunity to work with various teams and stakeholders, including those involved in sales, underwriting, and claims. Your ability to process changes to customer policies accurately and identify opportunities for cross-sales will be essential in driving business growth and customer satisfaction.

We estimate that the salary for this position is around $45,000 - $65,000 per year, depending on location and experience. If you're looking for a rewarding career where you can grow and develop your skills, consider joining our team at Allstate.



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