Customer Service Representative

hace 3 semanas


Playa del Carmen, Quintana Roo, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo
Job Summary

The Customer Service Representative is responsible for providing exceptional customer service and support to clients in a fast-paced banking environment. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team-oriented environment.

Key Responsibilities
  • Provide personalized service to clients, responding to their needs and resolving issues in a timely and professional manner.
  • Process transactions, manage cash supply, and maintain branch vault cash with accuracy and efficiency.
  • Identify opportunities to cross-sell and upsell products and services to clients, based on their financial goals and needs.
  • Stay up-to-date on new and existing products and services offered by the bank, and educate clients on digital and self-service opportunities.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
  • Escalate client issues and concerns as needed, and ensure all client needs are met.
Requirements
  • Previous relevant experience in customer service or banking operations is preferred.
  • Demonstrated sales and customer service experience, with a strong ability to build relationships and communicate effectively.
  • Money handling experience and ability to work accurately with cash and financial transactions.
  • Effective problem-solving and communication skills, with the ability to work well in a team-oriented environment.
  • High School diploma or equivalent is required.
About Us

Citi is an equal opportunity and affirmative action employer. We welcome applications from qualified candidates without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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