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**Job Summary**
We are seeking a skilled Helpdesk Associate to join our team at NTT DATA Services. As a Helpdesk Associate, you will be responsible for providing technical support and assistance to our clients.
**Key Responsibilities**
- Diagnose and troubleshoot Level 1 problems with computer hardware, software, and peripherals.
- Respond to user requests regarding computer systems and provide timely support.
- Acknowledge receipt of all user requests within defined service levels.
- Initiate service orders (tickets) for user requests and assist users as necessary.
- Maintain user information and documentation.
- Participate in ensuring that client requests via the ticketing system are managed to closure.
**About NTT DATA Services**
NTT DATA Services is an equal opportunity employer and values diversity and inclusion in the workplace. We are committed to creating a work environment that is free from discrimination and harassment.
