Lead Continuous Improvement Analyst

hace 24 horas


Ciudad de México, Ciudad de México Zendesk, S. De R.L. DE CV (Mexico) A tiempo completo
Job Title: Lead Continuous Improvement Analyst

At Zendesk, we're committed to delivering exceptional customer experiences. As a Lead Continuous Improvement Analyst, you'll play a critical role in driving our operational excellence initiatives, identifying areas for improvement, and implementing process changes that drive business results.

Key Responsibilities:
  • Lead cross-functional teams to analyze and improve business processes, identifying opportunities for cost savings and efficiency gains.
  • Develop and implement process improvement initiatives, working closely with stakeholders to ensure successful adoption and sustainability.
  • Collaborate with subject matter experts to design and implement process improvements, leveraging data and analytics to inform decision-making.
  • Communicate effectively with stakeholders, including senior leadership, to ensure alignment and buy-in on process improvement initiatives.
  • Monitor and evaluate the effectiveness of process improvements, making adjustments as needed to ensure ongoing success.
Requirements:
  • 5+ years of experience in process improvement, with a focus on operational excellence.
  • Proven track record of driving business results through process improvement initiatives.
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform decision-making.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Experience with process mapping and workflow design, with a focus on improving business processes.
About Us:

Zendesk is a leading provider of customer service and engagement software, with a commitment to delivering exceptional customer experiences. We're a global company with a diverse and inclusive culture, and we're passionate about empowering our employees to make a meaningful impact.

We're an equal opportunity employer, and we welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.



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