Empleos actuales relacionados con Cx Manager, Buying Experience - Xico, México - Iron Mountain

  • Groceries and Retail CX Program Manager

    hace 1 semana

    Xico, México Uber A tiempo completo

    **Customer Experience Excellence at Uber**We are seeking a seasoned Customer Experience (CX) professional to lead our Groceries and Retail CX program at Uber. As a CX Program Manager, you will be responsible for driving exceptional customer experiences through strategic program management.Your key responsibilities will include:Developing and implementing CX...

  • Cx Project Manager

    hace 2 días

    Xico, México Uber A tiempo completo

    **About the Role**At Uber, we prioritize delivering exceptional customer experiences across different modalities, including automations, in-app support, phone, and chat. As a CX Program Manager, you will be responsible for understanding customer pain points, analyzing root causes, and collaborating with Operations, Product, and CommOps teams to design...

  • Cx Operations Fintech Senior Manager

    hace 1 semana

    Xico, México Didi Global A tiempo completo

    At Didi Global, we are seeking a skilled and innovative Cx Operations Fintech Senior Manager to join our team. This role plays a crucial part in our mission to create exceptional services and elevate customer experiences.As a Cx Operations Fintech Senior Manager, you will be responsible for developing Cx strategies, processes, and structure to enhance...

  • Senior Manager Buying

    hace 3 semanas

    Xico, México Adidas A tiempo completo

    Job Summary:- We are seeking a Senior Manager Buying to lead our commercial strategy and drive business growth in Mexico City.- As a key member of our Retail team, you will be responsible for developing and implementing merchandising strategies to maximize profitability and achieve business goals.Key Responsibilities:- Develop and execute range and...

  • Experience & Strategy CX Operations Manager

    hace 2 semanas

    Xico, México Didi Global A tiempo completo

    Company Overview:DiDi Global Inc. is a leading mobility technology platform, offering a wide range of app-based services across markets in Asia-Pacific, Latin America, and Africa. These services include ride-hailing, taxi-hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial...

  • Customer Experience Senior Manager Food Delivery

    hace 3 semanas

    Xico, México Didi Global A tiempo completo

    Job Title: Customer Experience Senior Manager Food DeliveryAt Didi Global, we are seeking a highly skilled and experienced Customer Experience Senior Manager to lead our food delivery CX strategy and operations. As a key member of our team, you will be responsible for creating exceptional customer experiences, elevating our services, and championing a...

  • Senior Product Manager, Customer Experience, Consumables

    hace 3 semanas

    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a Senior Product Manager to lead efforts in shaping, defining, and developing Customer Experience features that make Amazon the destination for shopping across Consumables verticals.Key ResponsibilitiesDefine a clear vision and roadmap for CX features in coordination with our tech partners.Partner and influence cross-functionally...

  • Cx Operations Specialist

    hace 3 semanas

    Xico, México Logitech A tiempo completo

    About the RoleWe are seeking a highly skilled and detail-oriented Cx Operations Support professional to join our team at Logitech. As a key member of our Operations team, you will play a critical role in ensuring the efficient and effective execution of CX and CS processes.Your Key ResponsibilitiesCollaborate with various operation teams to create and manage...

  • Cx Global Workforce Manager

    hace 3 semanas

    Xico, México Logitech Inc. A tiempo completo

    About Logitech Inc.Logitech Inc. is a global leader in the design, manufacture, and marketing of personal peripherals and software solutions. Our Customer Experience (Cx) team is dedicated to delivering exceptional customer service and building strong relationships with our customers.Job Summary:We are seeking a highly skilled and experienced Cx Global...

  • Customer Experience Assurance Supervisor

    hace 3 semanas

    Xico, México Opentable A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Assurance Supervisor to join our team at OpenTable. As a key member of our Quality Assurance team, you will be responsible for managing a team of CX Assurance Specialists, ensuring they meet their goal of driving positive customer experiences throughout OpenTable.Key...

  • Strategic CX Operations Analyst

    hace 3 semanas

    Xico, México Didi Global A tiempo completo

    Job Title: Experience & Strategy CX Ops AnalystAt Didi Global, we're committed to creating better life experiences and greater social value through innovative transportation solutions. We're seeking a talented Experience & Strategy CX Ops Analyst to join our team and help us drive customer satisfaction and service excellence.Key Responsibilities:Design and...

  • Senior Program Manager

    hace 3 semanas

    Xico, México Uber A tiempo completo

    **About the Role**At Uber, we're committed to delivering exceptional customer experiences that drive business success. As a Senior Program Manager - Merchant CX, you'll play a critical role in maintaining high levels of customer satisfaction while scaling our Delivery business.The Merchant CX Program Manager will focus on providing best-in-class experiences...

  • Gerente de Comunidad

    hace 3 semanas

    Xico, México Cx Racing A tiempo completo

    Descripción del PuestoBuscamos a un profesional apasionado por la comunicación y la tecnología para unirse a nuestro equipo como Gerente de Comunidad.En Cx Racing, nos enfocamos en crear experiencias inolvidables para nuestros clientes, y como Gerente de Comunidad, serás el encargado de gestionar nuestra presencia en línea y interactuar con nuestra...

  • Senior SAP CX Solution Advisor

    hace 5 días

    Xico, México Sap Se A tiempo completo

    About the Role:SAP CX Solutions Specialists play a critical role in helping our clients achieve their goals by providing expert-level knowledge of SAP CX products and solutions. As a Senior SAP CX Solution Advisor, you will be responsible for developing business and maintaining links with the global and local SAP structure, supporting the construction of CX...

  • Cx Global Workforce Manager

    hace 3 semanas

    Xico, México Logitech A tiempo completo

    About CXThe Customer Experience team at Logitech is dedicated to delivering world-class customer service that builds relationships, prompts loyalty, and drives growth for the company. We strive to be an extension of each of our Brands, deploying strategies that allow us to scale with agility while advocating for the customer and the company. Our values...

  • Senior CX Solution Advisor Specialist

    hace 1 semana

    Xico, México Sap Se A tiempo completo

    SAP CX Solution Advisor Senior Specialist Job DescriptionAt SAP, we empower our employees to bring out their best. Our company culture is centered around collaboration and a shared passion to help the world run better.Job ResponsibilitiesExpert-level knowledge of SAP CX products, including SAP Commerce Cloud, BTP, AI, Emarsys, CDP, and CIAM.Identify areas...

  • Cx Global Workforce Manager

    hace 3 semanas

    Xico, México Logitech Inc. A tiempo completo

    About the Role:Logitech Inc. is seeking a skilled Cx Global Workforce Manager to join our team. As a key member of our Customer Experience team, you will be responsible for optimizing and overseeing the efficient deployment of human resources across international call center partners.Key Responsibilities: Monitor and adjust staffing levels to meet service...

  • Customer Experience Associate

    hace 3 semanas

    Xico, México Osmind A tiempo completo

    Join Our Team as a Customer Experience AssociateOsmind is a pioneering platform for clinicians and researchers working to develop innovative mental health treatments. Our mission is to accelerate new science and improve access to care for patients worldwide.Our OpportunityWe are seeking a highly motivated Customer Experience Associate to join our growing CX...

  • Technical Account Manager

    hace 3 semanas

    Xico, México Zendesk A tiempo completo

    Job DescriptionAt Zendesk, we're looking for a talented Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for crafting and implementing strategies that enable our clients to innovate and transform, providing outstanding customer experience (CX).You will partner with agents, admins, IT teams, CX Directors, and...

  • Customer Experience Specialist

    hace 3 semanas

    Xico, México Damco Spain Sl A tiempo completo

    Job Title: Customer Experience ConsultantWe are seeking a highly skilled Customer Experience Consultant to join our team at Damco Spain Sl. As a Customer Experience Consultant, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Provide excellent customer service and support to our...

Cx Manager, Buying Experience

hace 2 meses

Xico, México Iron Mountain A tiempo completo

**About Us**

At Iron Mountain, we're dedicated to preserving and protecting our customers' valuable assets and data. As a leader in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics, we're committed to delivering innovative and socially responsible solutions.

**The Role**

We're seeking a skilled Customer Experience leader to join our Global CX Center of Excellence. As a CX Manager, Buying Experience, you'll play a key role in creating CX strategies and managing research programs that drive positive impact for our customers.

**Key Responsibilities**

  • Build and maintain strong relationships with commercial stakeholders, including sales and marketing teams.
  • Develop a deep understanding of marketing and sales processes, as well as our go-to-market strategies.
  • Execute qualitative and quantitative research to help commercial teams understand what drives commercial outcomes (wins/losses).
  • Partner with the sales operation team and external vendors to deliver high-quality research programs.
  • Analyze research data to generate clear insights and specific recommendations to improve our buying experience.
  • Develop customer journey maps for critical moments in the buying experience, highlighting areas for improvement.
  • Facilitate action planning with a cross-functional commercial stakeholder group and track/report progress on changes.

**Requirements**

  • BA/BS in business, marketing, or a related field.
  • 3+ years of experience in CX, research, strategy, or a related transformational role.
  • Experience working with sales and marketing functions to improve commercial outcomes.
  • Subject matter expertise in Customer Experience, preferably with professional CX certification.