Director, Market Intelligence Leader

hace 2 días


Xico, México Zendesk A tiempo completo

**Job Summary:**

We are seeking an experienced and strategic leader to drive our market analysis and research efforts at Zendesk. The ideal candidate will possess a deep understanding of the tech industry, strong analytical skills, and a proven ability to translate data into actionable insights.

**Key Responsibilities:**

  • **Market Analysis:** Conduct market research to identify trends, customer needs, and emerging opportunities within the tech industry globally as needed. Perform ad hoc research on specific topics to drive business decisions.
  • **Market Reports:** Produce ongoing reports focused on market dynamics and competitive landscape to inform cross-functional leaders.
  • **Market Model:** Develop and maintain a market model including Zendesk's total addressable and serviceable markets globally.
  • **Strategic Planning:** Collaborate with senior leadership to shape the company's market strategy, aligning intelligence insights with business objectives and goals.
  • **Data Analysis:** Analyze market data to provide actionable recommendations for product development, marketing strategies, and business expansion.
  • **Stakeholder Communication:** Present market intelligence findings to internal stakeholders, including executive leadership, product teams, and sales departments.
  • **Team Leadership:** Lead and mentor a team of market intelligence professionals, fostering a culture of continuous learning and professional development.
  • **Cross-Functional Collaboration:** Work closely with product management, sales, marketing, finance, and other departments to ensure market intelligence insights are integrated into decision-making processes.
  • **Competitive Intelligence:** Partner with the Compete team to monitor and analyze competitor activities, including product launches, market positioning, and strategic moves.

**Qualifications:**

  • 9+ years of experience in market intelligence, competitive analysis, or a similar role within the tech industry.
  • 3+ years of management experience.
  • Strong understanding of the technology market, with a bonus for experience in the broad CRM market.
  • Proven track record of leading market intelligence initiatives and a team that have directly impacted business strategy.
  • Exceptional analytical skills with the ability to interpret complex data and translate it into actionable business insights.
  • Excellent communication and presentation skills, with the ability to convey complex information to diverse audiences in simple ways.
  • Leadership experience with the ability to manage and develop a high-performing team.
  • Proficiency in market research tools, data analytics platforms, and competitive intelligence software.


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