Customer Service Representative for 24/7 Call Center Operation

hace 2 meses


Guadalajara, Jalisco, México Ntt Data A tiempo completo
Job Description

We are seeking a highly skilled Customer Service Representative to join our Provider Clinical Service Desk team. As a key member of our team, you will be responsible for handling inbound customer calls and providing timely and effective solutions to customer issues.

About the Role
  • Handle inbound customer calls and provide timely and effective solutions to customer issues.
  • Track and document customer interactions and close or escalate incidents in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.

Key Requirements:

  • Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum of 1 year of technical troubleshooting experience.
  • High school diploma or equivalent required.
Estimated Salary Range:

$40,000 - $60,000 per year, depending on location and experience.



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