Customer Service Representative for 24/7 Call Center Operation
hace 2 meses
We are seeking a highly skilled Customer Service Representative to join our Provider Clinical Service Desk team. As a key member of our team, you will be responsible for handling inbound customer calls and providing timely and effective solutions to customer issues.
About the Role- Handle inbound customer calls and provide timely and effective solutions to customer issues.
- Track and document customer interactions and close or escalate incidents in a timely manner.
- Drive resolution of incidents on a 24/7 desk.
Key Requirements:
- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
- Minimum of 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.
$40,000 - $60,000 per year, depending on location and experience.
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