Highly Skilled Customer Service Representative

hace 20 horas


Guadalajara, Jalisco, México Hsbc A tiempo completo

**Job Overview**

HSBC, one of the largest banking and financial services organisations in the world, is seeking a highly skilled customer service representative to join our team.

We are looking for an experienced professional to handle inbound Spanish language telephone service and sales inquiries for Jade & Premier clients. The ideal candidate will be responsible for providing high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact and mentoring peers.

**Key Responsibilities:**

  • Answer inbound telephone inquiries from new potential customers and provide required information as outlined in guidelines set by Service Recipient.
  • Respond to and fulfill existing customer service and account queries and record query and outcome, including any account updates, on relevant system.
  • Recommend products and services to meet customers' needs based upon relevant policies and procedures for region and service set by Service Recipient.
  • Refer queries that cannot be resolved on initial phone call to relevant department.

**Requirements:**

  • Bachelor's degree in Economic - Administrative areas.
  • Advanced level of written and spoken English.

**Experience:**

  • Experience in Contact Center focused in customer experience 6 months - 1 year.
  • Knowledge on customer service.

**Benefits:**

We offer competitive salary ($25,000 - $30,000 per year), excellent benefits package, and opportunities for career growth and development.



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